What are the responsibilities and job description for the Site Operations Coordinator - Mail Processing Room position at Macpower Digital Assets Edge formerly MDA Edge?
Job Summary
- The Site Operations Coordinator is responsible for overseeing daily operations at a small-to-medium-sized site, ensuring seamless execution of mailroom and office services.
- This individual will handle tasks such as processing mail, managing office supply logistics, setting up conference rooms, and responding to facilities requests.
- Working in a fast-paced environment with executive-level employees, the role requires strong customer service skills, adaptability, and operational efficiency.
- This role may transition from temporary to permanent based on performance. The position involves moderate physical activity, including walking, cart usage, and occasional lifting (up to 50 lbs with assistance).
- Manage daily operations of mailroom and office services, including mail processing, conference room setup, and equipment usage (e.g., mail and copy machines).
- Respond to and resolve facilities requests promptly to ensure customer satisfaction.
- Oversee office supply inventory, including ordering and delivery logistics across assigned floors.
- Foster a customer-focused environment through exceptional service and adaptability to changing needs.
- Supervise and guide a small team, providing training, coaching, and performance evaluations as necessary.
- Utilize Ricoh tools and products efficiently, offering alternatives where appropriate.
- Ensure operational quality by meeting deadlines, achieving service level agreements (SLAs), and adhering to company compliance standards.
- Conduct and support client reporting, presentations, and business reviews in alignment with contractual requirements.
- Identify process improvement opportunities to enhance service delivery and align with financial goals.
- High school diploma or GED required.
- 1 years of experience in a related field (B2B or technical industries).
- Previous customer-facing work experience (1 year).
- Demonstrated understanding of technology and basic technical aptitude.
- Excellent written and verbal communication skills.
- Moderate problem-solving abilities and tactical thought processing.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Proficiency in managing and leading a small team.
- Frequent walking and use of carts for delivering mail and supplies.
- Ability to lift up to 50 lbs with assistance.
Salary : $18
