Case Manager- Managed Care - Contract

GENERAL SUMMARY

Under direction, provides telephonic linkage and referrals to consumers seeking Macomb County Community Mental Health (MCCMH) services; provides service to persons served, family members and designated others; supplies statistics as requested by administration; promotes client assessing of community-based resources; facilitates team information sharing of community-based resources.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Working within a call center environment, completes screenings, the majority of which are provided via telephonic interaction, for a variety of populations including SMI, SUD, and I/DD to provide linkage and referrals to MCCMH services.

Conducts specialized case management, training, crisis intervention, advocacy, linking and monitoring for clients.

Completes case documentation in accordance with MCCMH policies and procedures, including clinical records and statistical reports.

Provides care coordination as needed for the completion of Managed Care duties.

Works cooperatively with members of other disciplines, other agencies, and community providers to ensure timely and accurate service provision.

Maintains and updates clinical knowledge by completing in-services, trainings, and other activities determined in consultation with the agency’s annual plan and clinical supervisor or designee.

Participates in staff meetings, in-service trainings, and supervision with Clinical Supervisor.

Develops effective relationships with service providers.

Serves on Community Mental Health or community-based committees.

Assists in the measurement of effectiveness of interventions to determine outcomes and identify needs of the person served and process improvement.

Participate in peer driven training of new staff and perform daily tasks in a team-orientated environment.

Must be available to work flexible hours and on call rotation as required.

Performs other duties as assigned.

QUALIFICATIONS

Required Education and Experience

• A Bachelor’s Degree in Psychology, Social Work, Special Education, Counseling or other mental health related field from an accredited college or university.

Preferred Education and Experience

• A Master’s Degree in Psychology, Social Work, Special Education, Counseling or other mental health related field from an accredited college or university.
• Two (2) or more years of clinical experience working with the populations served by Community Mental Health.
• One (1) year experience working in utilization management.

Required Licenses or Certifications

• Ability to meet credentialing and privileging guidelines.
• Possession of a valid Michigan driver’s license and operable, insured automobile for authorized travel.

Preferred Licenses or Certifications

• Certification with the Michigan Certification Board for Addiction Professionals (MCBAP) or an approved development plan.

Skill in:

• Assigning, prioritizing, monitoring, and reviewing work assignments Using good professional judgment and initiative
• Labor relations, payroll management, and human resource practices
• Fiscal and payroll reconciliation
• Excellent written and oral presentation skills
• Analyzing information and completing reports Provide excellent customer service Microsoft products including Word and Excel

Ability to:

• Be collaborative: Approaches all situations with a teamwork and solution focused mindset demonstrated through active participation in meetings, volunteering to assist teammates and other departments as appropriate. Examples include participation in internal and external committees, subcommittees, process improvement groups or other multiorganizational initiatives
• Be accountable: Takes ownership and empowers others to do the same as evidenced by identifying solutions and acting on job responsibilities and organizational objectives, daily
• Be respectful: Treats people with dignity while honoring individual differences demonstrated through use of positive and encouraging statements and/or interactions to, about and/or with colleagues and persons served; evidenced by supervisor observation, feedback from other department staff and leadership
• Think strategically and analytically while developing solutions to identified issues.
• Work in environment which embraces the county’s Dignity Campaign
• Effectively speak, write, and understand the English
• Effectively speak, write, and understand a language other than English is preferred
• Understand and carry out oral and/or written instructions
• Accurately organize and maintain paper documents and electronic files
• Maintain the confidentiality of information
• Work independently

Job Types: Full-time, Contract

Pay: $24.05 - $35.11 per hour

Expected hours: 37.5 per week

Schedule:

• Day shift
• Monday to Friday

Education:

• Bachelor's (Required)

Language:

• english (Required)

Ability to Relocate:

• Clinton Township, MI 48038: Relocate before starting work (Required)

Work Location: In person