What are the responsibilities and job description for the Product Manager & App Support (Technology) position at Macmillan Job Board?
The Product Manager – Enterprise Applications is responsible for defining and executing the vision, strategy, and roadmap for critical business platforms such as ServiceNow, Google Workspace, LumApps, and new SaaS solutions. This role focuses on delivering scalable, user-centric enterprise applications that support collaboration, automation, and productivity across a global workforce.
What you'll do:
- Own the product vision and roadmap for ServiceNow, Google Workspace, LumApps, and new enterprise applications.
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Collaborate with stakeholders to gather requirements, align business needs, and translate them into product features.
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Lead platform rollout, change management, and feature delivery initiatives with cross-functional teams.
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Analyze feedback and application usage data to prioritize improvements and resolve platform gaps.
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Manage relationships with vendors and platform partners to support SLAs, product enhancements, and integrations.
What you'll bring:
- ITIL, Product Management Certifications (e.g., Pragmatic, AIPMM)
- 5 years in enterprise product/platform management
- Proven experience implementing and managing ServiceNow.
- Familiarity with ITIL frameworks and advanced automation practices.
- Excellent problem-solving and communication skills.
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Experience implementing or managing Google Workspace , LumApps other Enterprise applications.
- Experience with identity management tools (SSO, Okta), SaaS licensing, integrations, and
global rollouts.
This role will have an annual salary of $160,000-$175,000.
Macmillan Publishers is the U.S. trade company that is part of the Holtzbrinck Publishing Group, a large family-owned group of media companies headquartered in Stuttgart, Germany. Holtzbrinck Publishing Group's publishing companies include prominent imprints around the world that publish a broad range of award-winning books for children and adults in all categories and formats.
U.S. publishers include Celadon Books, Farrar, Straus and Giroux, Flatiron Books, Henry Holt & Company, Macmillan Audio, Macmillan Children’s Publishing Group, The St. Martin's Publishing Group, and Tor Publishing Group. In the UK, Australia, India, and South Africa, companies in the Holtzbrinck Publishing Group publish under the Pan Macmillan name. The German publishing company, Holtzbrinck Deutsche Buchverlage, includes among its imprints S. Fischer, Kiepenheuer & Witsch, Rowohlt, and Droemer Knaur.
We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, family status, economic background and status, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels. The successful candidate for this position will be an employee of Macmillan Publishing Group, LLC.
Salary : $160,000 - $175,000
