Apple Specialist and Computer Technician

As an Apple Authorized Service Provider and Reseller, we hold ourselves to a high standard of excellence in both technical skill and customer experience. If you're someone who thrives in a fast-paced environment, enjoys solving problems, and wants to work with a team that values integrity, learning, and support—this could be a great fit.

​​​​Apple online at: www.MacManStore.com/employment

Key Responsibilities:​

• Diagnose and repair Apple computers, iPhones, iPads, and other Apple devices in accordance with Apple’s standards.
• Assist customers in person, over the phone, and via email with technical issues, service requests, and product inquiries.
• Perform software troubleshooting, hardware diagnostics, and device setup.
• Provide clear and empathetic customer support, helping customers understand their options and next steps.
• Support sales by answering product-related questions, recommending solutions, and guiding customers through purchases.
• Manage service tickets and documentation accurately and efficiently.
• Assist with inventory management and ensure parts and devices are properly tracked and stored.

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Minimum Qualifications:

• Working knowledge of iOS, macOS, and iPadOS.
• Basic understanding of current Apple product offerings.
• Prior experience in a technical support or troubleshooting role.
• Strong customer service background.
• Excellent written and verbal communication skills.
• Highly organized with the ability to manage multiple tasks at once.

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Preferred Qualifications (Ideal Candidate):

• In-depth knowledge of iOS, macOS, and iPadOS.
• Familiarity with current Apple products, services, and news.
• Experience selling phones, tablets, computers, or related electronics/software.
• Prior experience assisting customers remotely (e.g., by phone or chat).
• Experience in an Apple-support environment (e.g., Apple Store, AASP, tech consultancy).
• Experience repairing Apple hardware (Macs, iPhones, iPads).
• Basic knowledge of mobile device management (MDM) systems.
• Retail inventory management experience.
• Passion for technology and helping others.​​

What We Offer:

• A supportive, team-oriented work environment.
• Opportunities for ongoing training and certification through Apple.
• Access to employee discounts on products and services.
• A chance to work with a wide variety of Apple devices and technologies.

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Compensation:

• Hourly base pay
• Hourly pay is based on experience​
• Increases based on performance and completion of training and certifications

Benefits:

• Competitive pay with opportunities for growth
• Team environment with supportive leadership
• Hands-on training and development with the latest in tech products
• Online training to learn Apple products
• Employee discounts and buying program

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If you’re ready to bring your technical skills and customer service experience to a growing, Apple-focused team, we’d love to hear from you.​​

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Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Expected hours: 10 – 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• Day shift
• Weekends as needed

Application Question(s):

• Do you have experience diagnosing or repairing Apple devices (such as Macs, iPhones, or iPads)?
• This position involves direct interaction with customers both in person and over the phone. How comfortable are you providing technical support and explaining solutions to customers who may not be tech-savvy?
• This role may require working part-time, full-time, or flexible hours including Saturdays weekends. What is your general availability?
• Please explain your experience and knowledge with Apple devices, including Mac, iPhone, iPad, and related products.
• Do you currently own any Apple products? If so, which ones?

Ability to Commute:

• Eau Claire, WI 54701 (Required)

Work Location: In person

Salary : $14 - $16