What are the responsibilities and job description for the Veterans Service Office Assistant position at Mackinac County?
Job Summary
We are seeking a dedicated and organized Veterans Service Office Assistant to join our team! In this vital role, you will provide exceptional administrative support to veterans and their families, ensuring they receive the assistance and resources they need. Your energetic approach and attention to detail will help streamline office operations, manage appointments, and facilitate effective communication. This position offers a rewarding opportunity to make a meaningful difference in the lives of those who have served our country while working in a dynamic, supportive environment.
Duties
- Serve as the first point of contact at the front desk, greeting visitors and directing them appropriately with professionalism and warmth
- Manage multi-line phone systems, answering inquiries promptly and courteously while providing accurate information or routing calls efficiently
- Maintain organized files, records, and documentation related to veteran services, benefits, and appointments through meticulous filing and data entry
- Utilize computer skills including Microsoft Office, record-keeping, scheduling, and reporting tasks
- Assist with appointment scheduling, calendar management, and follow-up communications to ensure timely service delivery
- Support office management tasks such as proofreading documents, managing office supplies, and maintaining a clean and efficient workspace
Qualifications
- Administrative experience with strong organizational skills and attention to detail
- Excellent computer literacy including proficiency in Microsoft Office Suite (Word, Excel, Outlook), and data entry software
- Prior clerical experience in customer service is preferred
- Strong phone etiquette skills with experience managing multi-line phone systems and providing exceptional customer support
- Ability to handle sensitive information discreetly while maintaining professionalism at all times
- Demonstrated time management skills with the ability to prioritize tasks effectively in a fast-paced environment
Join us in this impactful role where your organizational talents and compassionate service can truly make a difference! We value energetic team players committed to supporting our veterans through efficient office operations and outstanding customer care.
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Paid time off
Work Location: In person
Salary : $18 - $20