Engagement Specialist

Mackin Talent is looking for a temporary Engagement Specialist to provide coverage for a key Client account during a pre-planned leave of absence for the primary Engagement Specialist. Individual may be responsible for a wide variety of duties, as outlined in the comprehensive job description below. Priorities and coverage focus areas may change over the six month period, as advised by Mackin’s leadership and in accordance with the needs of the client teams. The temporary Engagement Specialist should be prepared to execute any of the following tasks outlined below, in partnership with any other internal team members who are also providing backup support to the account, in the absence of the primary Engagement Specialist. This temporary role may convert to a full-time, permanent position based on evolving business needs.

Client Relationship Management:

• Maintain strong relationships with both internal and external clients to ensure staffing and growth goals are achieved
• Oversee, measure, and report out Mackin performance according to SOW deliverables and other key metrics
• Work cross functionally with Mackin internal teams to achieve company growth goals through the development of new and existing partnerships
• Serve as main point of contact for account management and Client Manager relations at assigned client site
• Seek out and develop new business for the company while also expanding the number of client relationships on existing client sites
• Meet with and communicate regularly with Client Managers to obtain employee feedback and ensure excellent service delivery
• Negotiate, execute and oversee the process of updating Statements of Work, Purchase Orders and contract renewals
• Liaise with the different site and Client Managers to determine staffing needs
• Drive client site-specific administrative onboarding tasks

Employee Relations:

• Handle routine employee communications, including emails, pings and follow-ups regarding questions about company policies, benefits, time keeping, payroll, leave tracking, etc.
• Liaise with Team Leads and Clients to communicate, document and address team and individual employee performance, issues, and needs
• Escalate employee issues and concerns to appropriate Mackin point of contact
• Engage in routine employee check-ins and monthly meetings for assigned teams
• Schedule, prepare and perform performance review cycles in performance management platform
• Develop and conduct additional review types as needed, including Professional Development Plans (PDPs) and Performance Improvement Plans (PIPs)
• Document employee performance and provide feedback to support employee growth

Onboarding and Offboarding:

• Support employee onboarding: use internal and client onboarding systems and processes; coordinate communications with new employees; process onboarding documents
• Perform client-focused onboarding sessions, including training related to client resources, tools and processes
• Prepare equipment for vendor assignment: update Mackin internal and client-specific equipment provisioning and tracking systems; assign and ship equipment
• Support offboarding for exiting employees: use internal and client offboarding systems and processes for deactivation, coordinate communications and address questions, schedule exit interviews, and liaise with cross functional Mackin teammates

Talent Acquisition: Work cross-functionally with Mackin Talent Acquisition Team and Client Managers to fill open and new positions, including:

• Manage Client Manager communications
• Attend new position intake meetings
• Advise on job descriptions and requisitions
• Review candidates
• Participate in meet and greets
• Communicate candidate feedback to support hiring decisions

Company Operations:

• Support the Engagement Team with administrative tasks, including calendar management, updating tracking sheets and platforms, document preparation and management, organization and filing, event planning, and shipping.
• Work cross functionally with Mackin internal teams to develop and implement processes to ensure operational excellence across client sites
• Develop and process reports as needed
• Use company communication platforms to post updates aimed at employee engagement and Mackin culture development.

Required Qualifications:

• 3 years of experience in an engagement, account management, HR operations, people operations, or client-facing workforce management role.
• Strong interpersonal skills: able to quickly build trust and rapport, maintain supportive working relationships across all levels of an organization.
• Proven ability to manage multiple priorities and shifting coverage needs in a fast-paced, deadline-driven environment.
• Strong written and verbal communication skills, with the ability to communicate effectively with employees, Client Managers, and a broad range of stakeholders across all levels of an organization.
• High attention to detail and strong organizational skills, including documentation, tracking, and reporting.
• Ability to exercise sound judgment, maintain confidentiality, and handle sensitive employee and client information with discretion.
• Ability to work a hybrid schedule, including being on site at the client location in Redmond, WA three days per week.

Preferred Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, Communications, or a related field.
• Experience in a staffing, consulting, talent solutions, or managed services environment supporting client-embedded teams.
• Familiarity with vendor-based or contingent workforce models.
• Working knowledge of employee relations practices, including performance management, documentation, and issue escalation.
• Experience supporting full employee lifecycle processes, including onboarding, performance management, and offboarding.
• Experience supporting technical, professional, or project-based teams in a client-site setting.
• Strong data and reporting skills, including tracking metrics related to engagement, performance, or service delivery.
• Experience in talent acquisition, sourcing and recruiting, use of ATS.