What are the responsibilities and job description for the Foreclosure Processor position at Mackie Wolf Zientz Mann Career Center?
This is a full-time position - in office. Our office is located in the Cool Springs area.
Summary/Objective
Accurate and timely entry of data in the firm’s case management system; Correspond with debtors and firm clients through telephone and written communication; Respond to client inquiries and provide counseling to clients regarding setup of foreclosure, eviction and bankruptcy referrals; Access client websites to request documents, upload documents and update the client’s website with accurate information regarding status of case setup of foreclosure, eviction and bankruptcy referrals.
Essential Functions
- Answer debtor inquiries via telephone or email and respond in a timely, accurate and professional manner.
- Provide timely and accurate responses to client inquiries.
- Ensure all required information is properly entered into the firm’s case management system and client websites in a timely and efficient manner.
- Identify and request from the client any missing documents and/or data needed for the referral intake process.
- Follow-up timely on previous missing document or data requests that are needed for the referral intake process.
- Performs all other duties as requested.