What are the responsibilities and job description for the Service Associate (Full Time) position at Mackey's?
Description
THE OPPORTUNITY
Schedule: Full-Time (40 hours/week)
Location: Mackey’s Colchester
Requirements: Must be 18 years old
Are you ready to grow with us? For over 50 years, Mackey's has been the trusted name in pet, farm, and garden supplies. Now, as we have transformed into an omnichannel retail leader, we're seeking talented individuals who want to be part of something special.
WHO WE ARE
Since 1968, Mackey's has been helping customers create thriving homes, gardens, and animal habitats. As a third-generation family business, we're proud of our heritage while embracing innovation. With three brick-and-mortar locations and our expanding online presence at MackeysGrows.com, we're evolving to meet customer needs across all channels.
THE ROLE
As a Service Associate, you'll be at the forefront of our customer experience while developing valuable skills in retail operations and leadership. This isn't just a job—it's a career path in a growing company where your contributions directly impact our success.
You'll make an impact by:
- Delivering exceptional customer service as the face of Mackey's
- Leading by example and mentoring team members
- Managing inventory control processes with precision
- Operating equipment including forklifts (training provided)
- Creating inspiring product displays and merchandising
- Supporting both in-store and online order fulfillment
- Contributing ideas to improve our operations
Requirements
WHAT YOU BRING
- A passion for customer service and problem-solving
- Physical capability to lift up to 50 lbs regularly
- Desire to learn and master new skills
- Flexibility to work in a dynamic retail environment
- Availability to work one weekend day per week (with one regular weekend day off)
- Forklift certification or willingness to obtain (we provide training)
VALUES THAT DEFINE US
Our team members share these core values:
- Teamwork: We collaborate to achieve more together
- Accountability: We take ownership of our work and results
- Empathy: We truly understand our customers' and teammates' needs
- Honesty: We operate with integrity in all interactions
- Pride: We take satisfaction in excellent work and attention to detail
WHY JOIN MACKEY'S?
- Be part of a growing, innovative family business
- Comprehensive benefits including health insurance and 401(k)
- Paid time off to maintain work-life balance
- Regular, predictable scheduling
- Employee discounts on the products you love
- A supportive team environment where your voice matters
WORK ENVIRONMENT
Our retail environment is dynamic and engaging. The role requires:
- Active movement including reaching, bending, and lifting
- Handling products weighing 5-50 lbs
- Adapting to seasonal changes in product offerings and weather conditions
- Extended periods of standing or walking between breaks
- Operating in both traditional retail and e-commerce fulfillment environments
JOIN OUR JOURNEY
At Mackey's, we're more than just a retail store—we're a community resource helping customers care for what matters most to them. If you're looking for a challenging role where you can grow professionally while making a real difference, we want to meet you.
Apply today and discover why Mackey's Grows—not just as a business, but as a team and a family.
Mackey's is an equal opportunity employer committed to diversity in the workplace.