What are the responsibilities and job description for the Customer Experience Lead position at Mackenthun's Fine Foods - Minnetrista?
Description
Join our team as a Part-Time Customer Experience Lead! This role is perfect for someone who enjoys helping people, solving problems and making sure our customers have a great experience. Night and weekend availability needed.
Key Responsibilities
- Handle customer complaints and escalations in a professional and effective manner
- Coordinate and help manage day-to-day customer service operations, ensuring timely and efficient service delivery
- Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service
- Process order, returns, and exchanges according to company policies
- Assist with training and development of cashiers and courtesy clerks
- Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management
- Ensure compliance with all relevant policies, procedures, and legal requirements
Requirements
Education & Experience
- High School Diploma or Equivalent
- Proven experience in a customer service or coordination role, preferably within a fast paced environment
Skills & Competencies
- Must be able to speak, read and write the English language
- Strong problem solving abilities with a customer focused approach
- Strong organizational and multi tasking skills
- Ability to work effectively independently and as part of a team
- Comfortable using Google Suite
Working Conditions and Physical Demands
- Constant standing, use of hands, reaching, and communicating
- Frequent walking
- Occasionally need to stoop, kneel or crouch
- Occasional heavy liftings up to 25 pounds
- Fast paced, multi faceted environment
Benefits Summary:
Part Time
- Earned Safe & Sick Time
- Shift differentials for working Sundays & Holidays
- 10% discount at any Mackenthun’s locations
- Referral bonuses
- Dietitian services
Salary : $17 - $22