What are the responsibilities and job description for the Caribou Coffee Assistant Manager position at Mackenthun's Fine Foods - Minnetrista?
Description
Job Summary
The Assistant Caribou Manager supports daily operations and supervises staff during shifts to ensure exceptional customer service, operational efficiency, and a welcoming atmosphere. This role actively upholds Mackenthun’s values, fosters team engagement, and helps drive sales and profitability while maintaining the highest standards of quality and safety.
Key Responsibilities
Staff Supervision & Development
- Supervise and support baristas and other team members during shifts
- Assist in hiring, training, and coaching staff, providing ongoing feedback and performance support
- Foster a positive and motivating work environment that encourages high employee engagement and retention
- Ensure adherence to company policies, food safety standards, and operational procedures
Customer Service Excellence and Guest Experience
- Maintain high customer service standards by leading by example
- Greet customers, take orders, craft beverages, and process payments accurately and efficiently
- Resolve customer complaints promptly and professionally to ensure satisfaction
- Build relationships with regular customers/community members and maintain a welcoming atmosphere that keeps guests coming back
Operational and Financial Management
- Assist in managing inventory, ordering supplies, and controlling costs to support profitability
- Monitor cash handling and assist with daily cash-outs
- Help implement promotional activities and seasonal offerings to drive sales and encourage repeat business
- Maintain a clean, organized, and safe environment, including compliance with health and safety regulations
Equipment and Facility Maintenance
- Oversee the cleaning and maintenance of all coffee equipment during shifts
- Troubleshoot minor equipment issues and coordinate necessary repairs
- Ensure proper functioning of POS systems and support smooth operations
- Other duties as assigned
Requirements
Qualifications
- High school diploma or GED required.
- Customer service experience required; supervisory or coffee shop/restaurant management experience preferred.
- Strong leadership, communication, and organizational skills.
- Knowledge of food safety standards (HACCP certification preferred or willingness to obtain).
- Proficiency with basic computer programs, including POS systems and Microsoft Office.
- Availability to work variable hours between 5:00 AM – 6:30 PM, including weekends and some holidays.
- Excellent communication skills in English (verbal and written).
What You Bring
- A love for coffee and people.
- A leadership mindset with a team-first attitude.
- A focus on service, community, and creating memorable moments.
- A willingness to learn, grow, and have fun while working hard.
Working Conditions and Physical Demands
- Must be able to stand and walk for long periods and lift up to 50 lbs.
- Exposure to hot equipment, cleaning chemicals, and a fast-paced environment.
- Ability to handle repetitive tasks and work collaboratively in a busy, team-oriented setting.
Benefits Summary for Full Time:
- Medical, Dental, Vision
- 401k
- Employer Paid Life Insurance
- Long Term & Short Term Disability
- Hospital, Critical Illness, Accident
- Paid Vacation and Paid Holidays
- Sick & Safe Time
- Shift differentials for working Sundays & Holidays
- 10% discount at any Mackenthun’s locations
- Referral bonuses
- Dietitian services
Salary : $16 - $18