What are the responsibilities and job description for the Payment Specialist position at Machias Savings Bank?
Are you looking for an opportunity to learn, grow, and thrive with one of the “Best Places to Work in Maine”? Machias Savings Bank is more than a bank committed to serving our customers and empowering them to reach their potential; we are a family-first, employee-focused group of community leaders committed to moving Maine, New Hampshire — and each other — forward.
Our baseline benefit package includes Profit Sharing, 401(k) match, Health, Dental, Vision, Life and Disability Insurance, generous Paid Time Off options and more!
A career with Machias Savings Bank is as rewarding as it is challenging, and we can’t wait to work with you!
• Voted Best Small Bank in Maine - Newsweek
• Voted 2025 Best Bank To Work For - American Banker
• Voted 2025 Best Places To Work in Maine - MESHRM
MSB has an opening for a full-time Payment Services Specialist. As a Payment Services Specialist, you’ll manage day-to-day payment operations, ensuring the smooth processing of various payment methods like wires, ACH, and debit card transactions. You’ll play a key role in maintaining system integrity, delivering exceptional customer service, and ensuring compliance with industry standards.
What You’ll Do:
• Process and reconcile payment transactions, including wires, ACH, debit card transactions, and electronic funds transfers.
• Provide exceptional customer service by addressing payment-related inquiries and resolving issues.
• Ensure payment systems comply with all relevant regulations and internal policies.
• Monitor and maintain system performance, and assist with upgrades and system improvements.
• Collaborate with other departments to enhance payment processes and train new team members.
What You Bring:
• Strong attention to detail and ability to manage transactions accurately and efficiently.
• Excellent communication skills for providing top-notch customer support.
• A collaborative mindset and the ability to work well in a team environment.
• Problem-solving skills to quickly resolve transaction discrepancies and system issues.
