Concrete Quality Control Technician

Customer Service & Quality Technician

Division/Department: Ready-Mix

Direct Supervisor: Operations Manager

Full or Part Time: Full Time

FLSA Status: Non-Exempt

Summary

The Customer Service & Quality Technician is to ensure the highest quality product is delivered to our customers and for ongoing product and materials testing, and reporting. Includes providing customers with great service on projects and making sure expectations are met, as well as customer issues are resolved.

Quality Control Key Responsibilities

· Maintain positive working relationships with customers and coworkers (drivers, operations, billing, dispatchers).

· Provide effective leadership and involvement in the implementation and monitoring to ensure success in all operations.

· Represent the interests of the company on the jobsite through product testing, admixture additions, temperature control and communicating with other key points of contact within the organization to facilitate quality, process and business performance improvements.

· Manage the testing of raw materials and finished products for the company.

· Perform sampling, testing and storage of raw materials samples required by MDOT OMS.

· Provide direction and support to plant managers and drivers in quality management issues.

· Ensure onsite compliance to OSHA requirements.

· This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Key Competencies

· Product knowledge of Ready Mixed Concrete, Cement, Supplemental Cements, Admixtures, Aggregates and Water.

· Knowledge of raw materials and the impacts of inventory and stockpile and water cooling and heating on the finished product.

· Initiative and drive to continuously improve the quality of products produced and delivered to all our customers.

· Ability to maintain positive working relationships with key points of contact both internal and external to the organization.

· Ability to work easily and keep composure in a stressful, ever-changing environment.

Additional general competencies required for ideal Incumbent.

· Trouble shooting skills

· Planning and Organizing Skills

· Communication skills

· Computer and typing skills

· Strong customer service skills

Physical Demands

· Lift heavy objects, up to 75 lbs. Sit or stand for long periods of time. Good dexterity of two or more limbs (for example, fingers, two arms, two legs, or one leg and one arm) while sitting or standing. Specialized protective and safety equipment as needed.

Education and/or Experience

• High school diploma or general education degree (GED).

• 5-years of related experience and/or training; or equivalent combination of education and experience.

Salary

· $24-28 hourly

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $24 - $28