What are the responsibilities and job description for the Sales Assistant position at MacGregor?
MacGregor is a global company that operates in 30 countries with 2000 employees. We provide sustainable cargo and load handling with a strong portfolio of products, services, and solutions to the maritime and offshore industries. Our solutions are found in over half of the world's merchant fleet.
We believe MacGregor is a great place to work and we are looking for innovators with an international mindset to join our team and help us create lifetime value for our customers.
MacGregor – Let's shape the future together
The purpose of this role is to ensure the efficient and proactive processing of spares inquiries, offers, and orders. You'll achieve this by maintaining strong cooperation with the Global Product and Service Center (GPSC) and regional hubs to meet both internal and external customer requirements. This role also involves managing inventory, including ordering and controlling inventory levels.
More tasks and responsibilities
- Maintain frequent contact with customers to understand their needs and build trust and a sense of partnership
- Ensure customer inquiries contain sufficient information for the GPSC/regional hub to quote correctly
- Handle the entry of inquiries and orders into SAP
- Forward quotations to the customer immediately upon availability, reviewing price and accuracy in conjunction with the local Account Manager/Representative as needed
- Forward orders promptly to the GPSC/regional hub and ensure a timely confirmation is sent to customers
- Follow up on open questions regarding quotes and orders, transferring important information to Technical Support/Sales/GPSC to allow for the supply of correct parts
- If orders are lost, determine the reason for the loss, enter the appropriate rejection code into SAP, and close the order
- Inform customers of any potential issues and proposed solutions, as well as providing delivery details and proactively seeking consigning information
- Assist service teams in placing orders for spare parts for maintenance orders, as applicable
- Check the credit risk of customers and follow applicable procedures
- Inventory management
- Shipping and Receiving
Reporting directly to the Operations Superintendent located in the US. The position will be based in Dutch Harbor, Alaska.
What you’ll need to succeed
The ideal candidate for this role is a customer-focused and solution-oriented professional with an efficient, conscientious, and proactive mindset. They possess excellent communication skills, thrive in a team-oriented, collaborative environment, and demonstrate a strong understanding of contracts and terms and conditions.
Ideally you have
- A technical and/or commercial educational background
- 3 years of experience in a relevant sales role
- Technical understanding supported by practical experience
- Ability to read technical drawings is an advantage
- Proficiency in SAP and G Suite is benefitial but not a must
- Fluent in both written and spoken English
Additional information
Do you have questions regarding the role? Please contact Patrick Aaron Watts, Operations Superintendent at Pat.Watts@macgregor.com or 1-907 359 2501.
Kindly note that we will only review CVs and applications submitted in English through our recruitment portal. Unfortunately we do not consider CVs sent per email.
If you are ready to step into an exciting new role where you can make a significant impact and contribute to the success of MacGregor, apply today!
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www.macgregor.com
MacGregor USA Inc. is an Equal Employment Opportunity (EEO) employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. As a federal contractor, we also take Affirmative Action (AA) to employ and advance in employment individuals from underrepresented groups, including qualified minorities, women, individuals with disabilities, and protected veterans. If you require a reasonable accommodation to complete the application or interview process, please contact us at diana.creekmore@macgregor.com or by phone 925-877-5657.
For more information, please review the “Know Your Rights: Workplace Discrimination is Illegal” –poster prepared by the U.S. Equal Employment Opportunity Commission (EEOC), which summarizes these laws and explains how employees or applicants can file a complaint if they believe that they have experienced discrimination.
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