What are the responsibilities and job description for the General Manager position at MacCall?
At Holiday Inn Express & Suites, our General Managers directly supervise all functions of the hotel while leading and managing a team of outstanding associates. They draw from previous management and hotel operation experience, along with company provided training to exceed guest satisfaction.
About the Job
• Responsible for day to day operations of the hotel. (Hotel scheduled to open early 2026).
• Prepare and create annual revenue budget to assist Home Office with annual operating budget.
• Accountable for monitoring monthly expenditures and reviewing financial statements with President.
• Responsible for meeting and exceeding cost per room and labor budgets.
• Works closely with sales team to attain revenue goals set for target accounts.
• Review labor daily for all associates and departments to ensure compliance with hotel policies and legal requirements.
• Meet deadlines, including but not limited to, financial accounting, inventory, deposits, change orders, HR compliance, payroll, and month end procedures.
• Responsible for recruiting, hiring, and training all associates according to established guidelines, under the direction of HR.
• Prepare and maintains associate schedules according to established guidelines.
• Provide regular updates to President, HR, and corporate leadership team in all situations pertaining to them.
• Manage and maintain cleaning and safety procedures with housekeeping team according to established guidelines.
• Manage and coordinate maintenance program with maintenance team according to established guidelines.
• Monitor and strive to exceed outstanding guest service while reviewing all guest provided feedback.
• Live the values of SERVE (Safety, Excellence, Respect, Value, and Efficiency) and ensure associates are engaged in the program.
• Comply with all IHG brand requirements and standards.
• Coordinate capital improvement projects to maintain/upgrade quality standards and property image and to protect assets.
• Have knowledge of hotel property management system, HR management system, and work with IT to resolve hardware and software issues.
• Responsible for managing performance for all associates relating to coaching, counseling, and performance management.
• Responsible for completing weekly, monthly, quarterly, and yearly projects and tasks according the established guidelines.
About You
• Excellent customer service skills
• Ability to follow and understand instructions.
• Ability to work quickly and efficiently.
• Must be able to stand, lift, bend, push, and lift up to 50 lbs.
• Must be 21 years or older for purposes of obtaining license and serving alcohol.
• 1-2 years of housekeeping-related experience preferred.
• 1-2 years supervision-related experience required.
• 1-3 years experience with InterContinental Hotels Group (IHC) preferred
Who We Are
MacCall Management is a unique, independent hotel group based in Salt Lake City, Utah. We also own and operate the Crystal Inn Hotel & Suites brand, celebrating 30 years of exceptional guest service by “delighting every guest, every day, one at a time.” We believe and live our core values of SERVE. Safety, Excellence, Respect, Value, and Efficiency.