What are the responsibilities and job description for the Administrator - SITECH Operations position at MacAllister Machinery Co., Inc.?
Description
Position Summary
This position will be responsible for creating a positive experience by leading all sales coordinating activities as it relates to invoicing, process improvement, and financial tracking for SITECH.
Position Duties/Responsibilities
Primary Responsibilities:
Position Requirements
MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)
Position Summary
This position will be responsible for creating a positive experience by leading all sales coordinating activities as it relates to invoicing, process improvement, and financial tracking for SITECH.
Position Duties/Responsibilities
Primary Responsibilities:
- Lead all invoice related activities, financial tracking, and start work process improvements.
- Create a positive customer experience as it relates to invoicing (timely, organized, accurate, and all encompassing across sales, parts, service, rental, etc.)
- Coordinate internal billing processes such as open/closing work orders, register and claim warranty, trade-in/used equipment, and work closely with internal partners (Michigan Cat, MacAllister Machinery, MacAllister Rental, etc.)
- Coordinate with external vendors (Trimble, Spectra Precision, SitePro, ChrisNik, etc.)
- Uncover opportunities to remove burden from our sales team by creating standard work processes across customer invoice templates, common technology configurations, etc.
- Benchmark and adopt best practices from Cat Dealers and other SITECHs where applicable
- Physically present at customer storefront to help customers purchase storefront items, drop off or pick up service center repairs, etc.
- Completes and processes outside purchase orders and orders parts. Is also responsible for completing Proforma invoices and collecting COD invoices.
- Codes and processes vendor invoices.
- Opens, processes, and closes work orders. Ensures all applicable charges have been entered.
- Processes parts sale and return documents.
- Maintains record keeping for Trimble Trade-In programs.
- Maintains warranty registrations in “My Trimble Protected”.
- Maintains records tracking “Loaner” and rental inventory
- Maintains the reputation of the department and division in terms of professionalism, courtesy, appearance, and customer service.
- Performs other related duties as assigned.
Position Requirements
- Bachelor’s degree or equivalent year of experience (4 to 5 years)
- Bachelor’s degree in a business-related field (Finance, Business Management, Accounting, etc.)
MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)