What are the responsibilities and job description for the Customer Service Representative CSR position at Mac Vik Plumbing?
Customer Service Representative (CSR)
Mac-Vik is a trusted, locally family-owned plumbing, heating, and cooling company since 1962 and is dedicated to deliver top-quality service and comfort solutions to our Customers. We pride ourselves on professionalism, reliability, and exceptional Customer Care.
Position Summary
We are re-freshing our New Call Center. We are seeking a friendly, organized, and customer-focused Customer Service Representative to join our team. This role is the first point of contact for our customers, handling calls, scheduling service appointments, and ensuring a smooth, positive customer experience from start to finish.
Key Responsibilities
We are looking for career minded professionals seeking a Company to call home for the long term. This is not just a job opportunity, but a career with possibilities of upper Management. Our Company is family oriented and offers a supportive and encouraging environment.
Required: 3-years plus CSR / Dispatching Plumbing, Heating and Electric experience.
*SERVICE TITAN Experience – $Bonus$ SIGNBONUS
Come join our NEW TEAM!
We provide:
Sign up Incentives $$!
Recruiting Incentives $$!
Training Incentives $$!
Continued Education Incentives!
Company purchased Attire(s) - Sized to match you!
Competitive Professional Pay $$$!
Full Benefits: Health,401K
and much, much more...
Mac-Vik is a trusted, locally family-owned plumbing, heating, and cooling company since 1962 and is dedicated to deliver top-quality service and comfort solutions to our Customers. We pride ourselves on professionalism, reliability, and exceptional Customer Care.
Position Summary
We are re-freshing our New Call Center. We are seeking a friendly, organized, and customer-focused Customer Service Representative to join our team. This role is the first point of contact for our customers, handling calls, scheduling service appointments, and ensuring a smooth, positive customer experience from start to finish.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries in a professional and friendly manner.
- Schedule service and maintenance appointments for plumbing, Heating, Cooling and Electric
- Provide accurate information about services, pricing, and availability.
- Maintain customer records and update information in the system.
- Follow up with customers to ensure satisfaction.
- Assist with invoicing, basic administrative tasks, and office support.
- Supporting each CSR and Dispatcher
- Previous Customer Service (CSR) experience in HVAC/Plumbing industry.
- Strong communication and multitasking skills
- Excellent phone etiquette and problem-solving ability
- Proficient with computers and scheduling Service Titan software.
- Ability to stay organized in a fast-paced environment.
- Positive attitude and team-oriented mindset.
- Bright and alert - Great attitude at all times
- On Time / Attention to Sick time
We are looking for career minded professionals seeking a Company to call home for the long term. This is not just a job opportunity, but a career with possibilities of upper Management. Our Company is family oriented and offers a supportive and encouraging environment.
Required: 3-years plus CSR / Dispatching Plumbing, Heating and Electric experience.
*SERVICE TITAN Experience – $Bonus$ SIGNBONUS
Come join our NEW TEAM!
We provide:
Sign up Incentives $$!
Recruiting Incentives $$!
Training Incentives $$!
Continued Education Incentives!
Company purchased Attire(s) - Sized to match you!
Competitive Professional Pay $$$!
Full Benefits: Health,401K
and much, much more...
Salary : $25 - $35