What are the responsibilities and job description for the Accounts Payable Specialist position at MAC Incorporated?
Position: Recovery Representative - Accounts Receivable
Location: Rochester, NY – Hybrid (WFH Monday, Friday)
Hours: 11 am-8 pm EST Qualifications/Requirements:
- High School diploma and a Minimum of 3 years’ experience in customer service, finance, accounting, or payroll required.
- Consideration may be given to a candidate with a degree in lieu of experience.
- Strong organization, communication, and decision-making skills required.
- Microsoft Word, Excel, and Access knowledge is preferred.
- Training is 8am-5pm EST Monday-Friday for 2-4 weeks. Shift will transition to 11am-8pm EST
Monday-Friday post-training, but candidates should have flexibility to move to 10am-7pm EST, 9am-6pm EST or 8am-5pm EST shift in the future based on business needs.
This is a hybrid role - working in-office Tuesday-Thursday, and working from home on Mondays and Fridays. Once candidate move to 11am-8pm EST shift, they have ability to go home on lunch and work from home to close out their shift on days they are in the office.
Job Summary:
General Purpose: Responsible for the accurate and timely resolution of past due invoices. Provides exceptional customer service to internal/external clients, while mitigating financial risk to the company.
Educates clients, branches and/or product areas on the resolution process and addresses billing disputes.
Develops and maintains knowledge of the company’s products and their corresponding systems to accurately make revenue decisions for the company.
Fields and resolves billing and service concerns from clients and external partners.
Balances strong customer service and collection effectiveness to mitigate risk and financial exposure to the company, while focusing efforts on revenue and client retention.
Handles client disputes through the help of a mentor and available resources, working past due receivables to recover as much revenue as possible using established standards and guidelines.
Maintains daily inbound/outbound phone call requirements to meet forecasted call volumes and department standards.
Handles daily payroll holds to ensure timeliness of client contact when past due balances are present for customers processing payroll.
Researches and analyzes customer accounts to assist in the problem solving and decision-making processes.
Adheres to department policies/procedures.Participates in ongoing training to enhance knowledge and skills.Contributes to the positive growth of the team’s workplace culture and performance.
Job Type: Contract
Pay: $23.90 - $25.00 per hour
Expected hours: 40 per week
Work Location: In person
Salary : $24 - $25