Service Dispatcher

At Mac Haik Ford are customers for life. Being car-owners ourselves, it's only fitting that we'd provide our drivers with the kind of courtesy, service and respect that we would expect.

Now Hiring

Service Dispatcher

The Service Dispatcher position ensures that repairs and maintenance of customer vehicles are assigned in accordance with the Service Manager/Director and dealership standards. The Service Dispatcher responsible for maximizing utilization, monitoring work in progress and assigning work to service technicians according to dealership standards.

Skills / Qualities Preferred Include:

• Must be organized and have the ability to multi-task
• Must have Automotive experience, preferrably dispatch or technician experience.
• The ability to work as a team member with 26 technicians and advisors.
• 401k matching

Essential Duties and Responsibilities

• Dispatch work to technicians and assist in various ways to ensure the workflow of the service department.
• Assign repair orders to service technicians according to both the technician’s availability and the technician’s skill level required of the repair.
• Coordinate work in progress between the shop foreman and service advisors.
• Monitor daily flag rate hour objectives and respond accordingly.
• Expedite movement of vehicles among service technicians.
• Establish and maintain good working relationship with service technicians; understand the technical skills each technician has to best allocate repair orders.
• Deliver the keys and repair order hard copies to the appropriate Service Advisor's workstation immediately after parking a vehicle in the service parking lot.
• Retrieve customer vehicle from the parking lot when their bill is paid or as advised from the Cashier.
• Communicate regularly with service advisors/technicians to confirm repair order information and diagnostic information.
• Meet customer service standards by achieving ‘above district’ customer service information “CSI” scores.
• Follow established safety protocols; report any shop equipment in improper working condition; immediately report safety incidents.
• Understand, keep informed of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal and OSHA right-to-know.
• Safeguard dealership assets and customer data.
• Complete required training assigned through the company training portal.
• Adhere to consistent and reliable work schedule.
• Demonstrate ethical business practices and integrity in all interactions to uphold the Mac Haik Automotive group brand.
• Other duties as assigned.

Qualifications:

• High School diploma or equivalent
• Automotive dispatch experience
• Valid driver’s license and acceptable driving record
• Successful completion of pre-employment screening
• Authorization to work in the USA

Here’s what we offer:

• Medical, dental, and vision plan
• 401(k) savings plan
• Opportunities for advancement
• Great culture
• 5 day work week

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Work Location: In person