Consumer Loan Processor

Job Title: Consumer Loan Processor 

Reports To: Consumer Lending Manager

Location: Fairbanks

Purpose:

This position is responsible for supporting the consumer lending (financial services) department. Assist and work as an integral touch point between dealers, vendors, and members via electronic, in-person, and telephonic outlets. Bring the MAC FCU brand to life by identifying service and product needs.

Duties and Responsibilities:

• Perform all responsibilities following MAC FCU Competencies and Information Protection requirements.
• Professionally initiate contact with members with prompt, efficient, courteous, and professional service
• Maintain a working knowledge of member-facing departments to respond to member requests and inquiries.
• Maintain knowledge of all primary deposit and lending products and services. Cross-sell products and services and educate members on the use of remote services.
• Maintain thorough and proficient knowledge of our Sub Prime Consumer Lending program.
• Maintain effective communication with all Credit Union employees to ensure coordination and exchange of information for accomplishing Credit Union goals.
• To attain Credit Union goals, it is the responsibility of each employee to strive for the continuous improvement of processes and quality of service.
• Work independently and efficiently in time-sensitive situations.
• The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

Experience: One to three years of similar or related experience

Education: High school education or GED

Interpersonal Skills

Work involves contact with people beyond immediate associates regarding routine matters for the purpose of giving or obtaining information, which may require some discussion. Outside contacts take form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information. 

Other Skills: 

• General office equipment such as calculators, Microsoft products, computers, photocopiers, telephones, and scanners. Understanding of Credit Union operations. 
• Maintains confidentiality and discretionary judgment related to Credit Union operations and work-related information.
• Strong attention to detail and organizational skills and ability to work in a fast-paced environment. 
• Must possess interpersonal skills to ensure member communications are handled in a professional manner
• Ability to work independently and with a team
• Good conceptual and problem-solving skills
• Analyze and identify member needs based on request and/or further conversation
• Ability to receive and maintain certification required and/or related to consumer lending
• Excellent verbal and written communication skills to effectively communicate in the English language

Benefits and Compensation:

 Competitive wages depend on experience (DOE)

Share cost benefits on Medical, Dental, and Vision

401K retirement and up to 5% match after one year of employment

Employee referral bonus

Up to 11 paid holidays annually

PTO accrual per hour worked

Saturday Shift Differential $3.50 per hour worked

Flexible Float PTO

Tuition Assistance/Professional Development

Salary : $4