IT Healthcare Consultant - Software

Job Overview
MacFace Co is seeking a knowledgeable and detail-oriented IT-Healthcare Consultant to join our dynamic team. The ideal candidate will leverage their expertise in System Administration to provide insights that drive strategic decisions within the healthcare sector. This role requires a strong understanding of healthcare systems, analytics, and technology to enhance operational efficiency and improve patient outcomes. We are seeking candidates who enjoy working on complex, change-orientated projects who have the capabilities to assist with small to large projects.

Project Scope

The consultant will serve as a System Center Service Manager Administrator responsible for maintaining and enhancing the agency’s Microsoft System Center infrastructure. The position will involve developing new workflows within System Center Orchestrator, managing requests via Service Manager, and supporting integrations with the Cireson Web Portal.

Key responsibilities include environment maintenance, workflow automation, and ensuring system stability through patching, configuration, and vendor coordination.

Daily Duties and Responsibilities

The Service Manager Engineer will report directly to the SCDHHS Bureau Chief of Information Technology Servicesand will perform the following duties:

• Administer and maintain Microsoft System Center Service Manager environments.
• Design, develop, and implement workflows using System Center Orchestrator.
• Manage and update the Cireson Web Portal; collaborate with vendors for software updates and service request configurations.
• Perform system patching, configuration, and version upgrades for Service Manager, Orchestrator, and Cireson.
• Collaborate with SCDHHS business units to gather requirements for new Service Manager requests and create process documentation.
• Serve as a Subject Matter Expert (SME) and Point of Contact (POC) for Service Manager processes and enhancements.
• Provide recommendations for system and process improvements to enhance efficiency, effectiveness, and service delivery.
• Develop user documentation, reports, and communications suitable for both technical and non-technical audiences.
• Support after-hours maintenance and project deployments as required.
• Lead or assist in migration initiatives to bring the Service Manager environment to current standards.

Program Experience

• Demonstrated, recent experience with Microsoft System Center in an enterprise environment is required.
• Documented success managing and deploying Service Manager, Orchestrator, and related tools is highly preferred.

Technical Skills and ExpertiseRequired

• Minimum 3 years’ experience developing and supporting Microsoft System Center environments (design, configuration, best practices).
• Minimum 3 years of administrative experience with Microsoft Azure.
• Minimum 5 years of administrative experience with Microsoft Windows Server.
• Minimum 3 years of experience working within a recognized IT methodology framework (e.g., ITIL, MITA).

Preferred

• Hands-on experience with System Center Service Manager
• Experience with Cireson and System Center Orchestrator
• Working knowledge of JavaScript, PowerShell, Power BI, SQL, HTML, and XML
• Familiarity with healthcare systems and regulatory environments (HIPAA, CDC, etc.)
• Prior experience leading major IT project implementations or migrations

Education and CertificationsRequired:

• Bachelor’s degree in Information Technology, Computer Science, or related field, or a minimum of 5 years of equivalent relevant work experience.

Preferred:

• Microsoft Server Administration Certifications (MCSA, MCSE, or equivalent).

General Duties

• Develop and refine the Service Manager request intake process for SCDHHS.
• Maintain, patch, and optimize the Service Manager environment while identifying areas for continuous improvement.
• Lead or assist in migrating Service Manager infrastructure to updated standards and best practices.

Job Type: Contract

Pay: $65.00 - $85.00 per hour

Ability to Commute:

• Columbia, SC 29201 (Required)

Ability to Relocate:

• Columbia, SC 29201: Relocate before starting work (Preferred)

Work Location: In person

Salary : $65 - $85