Spare Parts Sales

MAAG Pump Systems, Automatik Plastics Machinery, Maag Gala Industries, Reduction Engineering Scheer, Ettlinger, AMN, Witte and Sikora– eight successful and well-experienced companies have joined forces to become the global partner for the polymer industry. As a manufacturer of gear pumps, pelletizing, and filtration systems, and pulverizers we offer top-grade equipment for your demanding requirements – not only for polymer applications but also for the chemical, petrochemical, pharmaceutical, and food industries.

The Spare Parts Salesperson provides technical parts support for Maag Gala Underwater Pelletizing Systems. In this customer-facing role, you will identify and process spare parts, service, and warranty orders while generating quotes for new and existing systems. You will also document customer complaints, collaborate with the service department to minimize customer downtime, and champion continuous improvement initiatives.

Position description – Tasks, responsibilities, competencies

• Process domestic and international spare parts and warranty orders, ensuring all data is accurately entered into the system.
• Prepare quotes for spare parts and compile recommended parts lists for new and existing equipment.
• Act as a first-line contact for customer inquiries, routing complex technical questions to the appropriate department while handling customer part requests.
• Issue return authorizations based on established guidelines and track the physical return of parts to ensure the process is completed.
• Apply commercial pricing to quotes and orders, ensuring accuracy in discounts and shipping costs.
• Maintain up-to-date filing and documentation; research equipment history for upgrade/change-out requests.
• Other tasks as assigned by manager.

Core Competencies

• A willingness to learn how to read basic equipment manuals and identify parts.
• High accuracy in data entry and documentation to prevent shipping or billing errors.
• A polite, professional phone and email presence with a drive to help solve customer problems.
• Ability to quickly learn company-specific software (ERP/CRM) and internal workflows.
• Proficiency in calculating simple margins, discounts, and totals for quotes.
• A "team player" attitude; comfortable working across departments to gather information.

The incumbent considers all interests of quality, accident prevention and occupational safety as well as environmental safety in a preventive manner within his scope of responsibility and supports the avoidance of damages to people, facilities, assets, material and environment actively.
The incumbent is obliged to perform tasks requested by management that relate to his position scope or arise from company needs. This job description reflects current status, right to make changes reserved.

Work Environment

• Work in this position is primarily in an office but may require spending time in a factory environment. While performing the duties of this job in a factory setting, the employee may be exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the factory environment can be loud and PPE will be required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is required to communicate through talking and hearing and requires frequent interaction with teammates and customers.
• The position is primarily sedentary; the employee is frequently required to sit for extended periods and maintain focus on a computer screen.

Job Specification

Education (area of studies, Management, IT etc.)

Mandatory

• High School diploma or equivalent education

Desirable

Professional experience

Mandatory

Desirable

• Minimum 1 year of experience in a customer service role
• Familiar with large rotating equipment
• Efficient in Word / Excel

Interpersonal skills and behavioral competencies

Mandatory

• Clearly and concisely conveys technical information across both verbal and written channels, ensuring clarity for diverse global audiences.
• Manages a high-volume workload with attention to details; prioritizes tasks effectively to meet deadlines in a fast-paced environment.
• Acts as a self-starter who identifies potential bottlenecks or errors before they occur and implements solutions independently to keep workflows moving.
• Operates with a strong work ethic and team-first mentality, sharing knowledge and supporting colleagues to achieve collective goals.
• Demonstrates a genuine commitment to the customer experience by responding with urgency, empathy, and a solutions-first approach to every inquiry.

Desirable

Dover Competencies

Dover Competencies:

Attract, Develop and Retain Talent
Builds and Manages Collaborative Relationships
Change Leadership
Customer Impact
Motivates and Inspires
Results driven
Self Awareness and Personal Development
Strategic Mindset
Strong Business Acumen and Sound Judgment
Winning the right way

Language skills
English 100%

Schedule: 1 Monday to Friday

Travel frequency in %
0%

• Collaborative Entrepreneurial Spirit

• Winning Through Customers

• High Ethical Standards, Openness, and Trust

• Expectation for Results

• Respect and Value People