Sales Manager

The Customer Service Sales Manager will be accountable and responsible for all Sales, Customer Service and Satisfaction activity of a MAACO Center with primary responsibilities for estimating paint/repair service and closing in a retail sales environment, all under the direction of the General Manager.

Roles and Responsibilities include, but are not limited to:
• Cultivating all leads, handling prospect telephone inquiries utilizing Maaco’s telephone track procedure to convert inquiries into estimates to appointments, entering appropriate information, and responding to all digital inquiries, achieving a minimum prospect appointments show rate of 90%, and following-up with “no-shows”
• Executing Maaco’s Sales Track and electronically inputting all estimates, achieving 65% or better Retention
• Following up promptly on all appointments, recycling unretained customers, and updating customers’ status
• Providing a friendly initial contact for all prospects/customers, whether on the phone or in person at a center, and contacting customers to schedule deliveries and collection of payments
• Affording all customers courteous treatment, providing fair and honest written estimate, and set reasonable expectations for our services using ‘Total Honest Communication’ to assure customer satisfaction
*• Actively pursuing retail leads from trade work incoming to 3rd party satellite locations

• Interacting with Trade and Insurance accounts to assure prompt and courteous service, including contacting leads from trade work incoming to 3rd party satellite locations
• Working to attain daily, weekly, monthly, and yearly sales objectives of the center as defined by management
• Tracking daily and weekly performance and being prepared to review with management.
• Participating in outside or special sales events as set by management
• Managing vehicles intake check-in; ascertaining paint formulas, ensuring it accompanies the Repair Order, and marking vehicles and repair orders clearly to assure accurate and complete communication with shop staff
• Managing customer satisfaction and delivery of vehicles to assure customer satisfaction, referrals, and repeat
• Ordering, tracking, following-up on, receiving, and confirming parts are correct, checking parts cost and profit margin, returning unused parts and following-up on credits, tracking via MIS and utilizing organizer system
• Maintain CCC, OneMaaco MIS reports (Telephone Log, Appointment Calendar, Paintline Status Update, Parts Status Update, Daily End of Day, Friday Night Weekly Close, etc).
• Creating urgency in the shop to achieve production volume and turn-around time goals
• Working collaboratively with Production staff to achieve efficiency and quality standards
• Prepare mailings for follow-up on retail estimates, past customers, trade/fleet prospects, and field all phone calls to the center, directing to the appropriate parties
• Completing special projects and administratively assisting the General Managers to ensure smooth center operation

Benefits:

• 401K
• Medical/Vision/Dental
• PTO*

This position is Salary and also includes bonus commission based on sales``Duties```
- Develop and implement strategic sales plans to achieve company goals and objectives
- Identify new market opportunities and potential customers
- Conduct outside sales activities to generate leads and close deals
- Build and maintain strong relationships with clients through regular communication and follow-up
- Collaborate with cross-functional teams to ensure customer satisfaction and successful project delivery
- Analyze market trends and competitor activities to identify areas for business development
- Negotiate contracts and pricing agreements with customers
- Provide leadership and guidance to the sales team, including training and mentoring

```Experience```
- Proven track record in sales, with a focus on achieving targets and driving revenue growth
- Experience in outside sales or business development roles
- Strong ability to analyze customer needs and tailor solutions accordingly
- Excellent negotiation skills to secure profitable deals
- Demonstrated leadership abilities, with the ability to motivate and inspire a sales team
- Experience in account management, ensuring customer satisfaction and retention
- Technical sales or technology sales experience is a plus

If you are a results-oriented individual with a passion for sales, we want to hear from you. Join our dynamic team and take your career to new heights!

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Monthly bonus

Work Location: In person

Salary : $50,000