What are the responsibilities and job description for the Service Coordinator position at MA Building Services?
Job Overview: A Service Coordinator in the construction industry is responsible for managing and coordinating all service requests, maintenance activities, and work orders to ensure the timely and efficient operation of equipment, machinery, and facilities.
Key Responsibilities:
1. Work Order Management:
· Receive, review, and prioritize work orders for repairs, maintenance, and service.
· Gather and document essential information for each work order, including the scope of work, location, and urgency.
2. Communication:
· Act as a liaison between clients, project managers, and service technicians to communicate work order status, updates, and completion timelines.
· Notify clients or facility managers of any delays or issues related to their work orders.
3. Documentation:
· Maintain detailed records of work orders, including their status, completion, and any additional notes or comments.
· Generate reports on completed work orders and ongoing service activities.
4. Quality Assurance:
· Ensure that work orders are executed to meet quality and safety standards.
· Review work order completions with project managers before completion and progressing updates to project managers.
5. Emergency Response:
· Respond to reactionary requests promptly and coordinate immediate actions to address critical issues with the project management team and dispatch coordinator.
· Provide prompt updates to customers on emergency requests.
6. Vendor Engagement:
· Respond to reactionary requests promptly and coordinate immediate actions to address critical issues with the project management team and dispatch coordinator.
· Provide prompt updates to customers on emergency requests.
Perform all other duties assigned by supervisor or manager.
Qualifications:
· Proven experience in a similar service coordination role, preferably in the construction or facilities management industry.
· Strong organizational and multitasking skills.
· Excellent communication and interpersonal abilities.
· Proficiency in using computer software and tools for work order management and scheduling.
· Knowledge of construction equipment, machinery, and maintenance practices.
· Scheduling experience is a plus.
· Purchasing experience is a plus.
Schedule:
- 7:30 am to 4:00 pm
- Monday to Friday
Our mission is to treat the properties we service as if they are our own. With depth of service lines and knowledge, our goal is to become a go-to easy button for our clients. When you retain MA Building Services, you get access to a 24/7 team, with a commitment to proactive oversight and unmatched customer service. Whether a one-time project or ongoing service, MA Building Services will keep your facilities clean, safe and running smoothly.
Here's what you get when you join MABS: real growth opportunity in a company that promotes from within, a team that has each other's backs in the field every day, and the chance to help build something that's scaling across four states. This isn't a job where you clock in and disappear — you'll be visible, valued, and part of the reason we win.
We're looking for people who want to be part of something bigger than themselves. If that sounds like you, let's talk.
Salary : $60,000 - $70,000