Universal Banker | Macon, MO

PRIMARY PURPOSE OF JOB
Under general supervision of a front-line supervisor, this position serves as a single point of contact for bank customers providing services such as receipt and payment of cash; opening and closing personal accounts, safe deposit boxes and debit and card cards; answering inquiries; processing checks and money orders; and referring customers for appropriate services.

ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS - Other duties may be assigned

• Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing withdrawals; recording night and mail deposits; selling cashier's checks and money orders; answering questions in person, via drive thru or on telephone; adhering to bank policies and procedures.
• Promotes bank products by answering inquires; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a customer service representative.
• Provides effective customer service by answering customer questions; investigating and correcting errors independently or by consulting with a supervisor.
• Reconciles cash drawer by comparing drawer totals to computer proof sheets; maintaining an accurate supply of cash and coin including maintaining the coin machine.
• Serves at Welcome Desk to greet bank customers, open safe deposit boxes and utilize the software program to alert staff of customers.
• Complies with bank operations and security policies and procedures by participating in dual-control functions; assisting in auditing other tellers currency.
• Develops a relationship with potential and current customers; interviewing customers to obtain information; establishing proper identification of new customers.
• Presents MA Bank’s product line up to customers in person and over the phone or online; listening to customer’s needs to help determine the best fit for the customer; cross-selling where appropriate by applying professional sales techniques.
• Opens and maintains personal accounts, and corresponding products and services, such as safe deposit boxes and cards for customers; follows up as needed to provide the best possible customer service.
• Develops and maintains an in-depth knowledge of current MA Bank products and services, as well as corresponding bank policies, procedures, and processes; stays current on regulations affecting MA Bank products and services.
• Contributes to teamwork by having flexibility for changing schedules as the need arises.

ADDITIONAL JOB DUTIES

• Represents MA Bank in various community, civic, and community reinvestment functions to further enhance the Bank’s image and develop additional business.
• Stays current on products available in other bank departments; matching customers to new services and product promotions; ascertaining customers' needs.
• Complies with bank operations and security policies and procedures.
• Maintains a professional appearance and work area; dressing in accordance with bank dress code; keeping work area stocked with required supplies; organizing work space for efficiency and appearance; reporting malfunctions of computers and other equipment.
• Maintains customer confidentiality and protects bank operations by guarding customer’s personal and account information; being vigilant regarding potential information security threats
• Maintains knowledge of and complies with regulatory guidelines governing financial institutions and MA Bank policies and procedures by completing assigned and voluntary training; reading and reviewing MA Bank polices & procedures at time of hire and subsequent revisions.
• Contributes to a team effort for the bank by completing other duties as needed.
• Other duties and responsibilities, as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong attention to detail and ability to minimize errors in work.
• Strong interpersonal and communication skills along focused on excellent customer service.
• Good understanding of bank’s products and services.
• Basic computer skills and basic knowledge of office equipment.
• Basic knowledge of math and financial calculations
• Basic professional, tactful negotiation and persuasion skills to promote and sell banking products and services
• Ability to demonstrate positive and helpful demeanor when working with the public.
• Ability to be cross-trained and flexible with daily work managing interruptions effectively.
• Ability to establish and maintain effective working relationships with staff and other employees.
• Ability to work in a constant state of alertness and safe manner.
• Perform other related work as assigned.

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS

• High School Diploma or equivalent required.
• Customer service experience preferred and banking experience a plus.

BENEFITS

• This part-time position does not include traditional benefits but offers perks like logo wear reimbursement, collaborative teams, and a workplace grounded in integrity, service, and community.

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