What are the responsibilities and job description for the SERVICE COORDINATOR & ADMINISTRATIVE ASSISTANT position at M5D?
ABOUT M5D
M5D (formerly MasterGraphics) is a growing, approximately $30 million 2D & 3D technology company helping manufacturers and engineering organizations leverage advanced 2D & 3D technologies to design, develop, and manufacture better products.
We are seeking a detail-oriented, organized, and proactive individual to join our team as a Service Coordinator & Administrative Assistant. This is an excellent opportunity for someone who enjoys working with people, solving problems, staying organized, and supporting a fast-paced service operation.
WHAT YOU’LL DO
Working closely with our experienced Service Department, you will help keep day-to-day service operations running smoothly by:
- Answering incoming service requests by phone and email and routing them to the appropriate field service technicians.
- Assisting with service logistics, including coordinating shipments, deliveries, and in-office receipt of orders.
- Processing service-related parts orders, including high-priority requests, and providing tracking updates to service technicians.
- Maintaining accurate parts pricing in M5D's business management/CRM system.
- Submitting applicable parts and labor claims within required deadlines.
- Maintaining clear and timely communication among customers, service technicians, vendors, and internal departments.
- Preparing quotes for supplies and time-and-material service requests.
- Assisting with scheduling and tracking service-related activities.
- Assisting with inventory counts and verification of new and used equipment, parts, and materials received at the Wisconsin warehouse.
- Providing administrative support to the Service Manager.
- Assisting the CEO with various administrative tasks and special projects.
WHAT WE’RE LOOKING FOR
We're looking for someone who is dependable, organized, customer-focused, and comfortable managing multiple priorities. The ideal candidate will have:
- Strong verbal and written communication skills.
- Excellent organizational and time-management abilities.
- Previous customer service experience required.
- The ability to multitask, prioritize, and stay organized in a fast-paced environment.
- Proficiency with Microsoft Office and general office software.
- Strong attention to detail and accuracy.
- A positive, team-oriented attitude and willingness to help wherever needed.
- The ability to communicate professionally with customers, vendors, technicians, and coworkers.
WHAT SUCCESS IN THIS POSITION LOOKS LIKE
- Customers receive prompt, professional responses.
- Technicians have the parts and information they need when they need them.
- Orders, quotes, claims, and inventory records are accurate.
- The Service Manager can rely on you to keep administrative details moving without constant follow-up.
WHY M5D?
M5D offers an opportunity to play a meaningful role in the growth of an established company operating in an exciting and rapidly evolving technology market.
We value mutual respect, teamwork, integrity, and fun, and we believe people do their best work when they have the opportunity to contribute, make an impact, and grow with the company.
WE OFFER
- Competitive hourly pay
- Health, Dental & Vision Insurance
- 401(k) & Profit Sharing Retirement Plan
- Flexible Spending Accounts
- Life, LTD & AD&D Insurance
- Paid Time Off
- A collaborative, team-oriented work environment
- The opportunity to work with innovative 2D & 3D technologies
HOW TO APPLY
If you enjoy working with people, staying organized, solving problems, and helping keep operations running smoothly, we'd love to hear from you!
Qualified candidates should email their resume to hr@m5d.com.
M5D is an Equal Opportunity Employer