What are the responsibilities and job description for the Field Service Technician position at M5 Services?
Job Summary
M5 Services is seeking a highly skilled and dependable Lead Service Technician to support and lead field service work across commercial facilities and properties. This role is responsible for completing service calls, coordinating day-to-day field execution, supporting junior techs, maintaining quality standards, and ensuring jobs are completed safely, efficiently, and professionally.
The ideal candidate is a strong hands-on technician with excellent customer service skills, leadership ability, and a mindset of solving problems the right way the first time.
Responsibilities
- Perform commercial service work including (but not limited to):
- General maintenance repairs and troubleshooting
- Drywall repair, paint, minor carpentry, door hardware
- Minor electrical (where permitted), lighting, outlets, ballast replacements
- Minor plumbing repairs (toilets, faucets, valves, leaks)
- Concrete patching, sidewalk/curb repairs (as applicable)
- Roof leak troubleshooting and minor roof repairs/patching
- Ceiling tile replacements, insulation, and basic facility repairs
- Diagnose issues on-site and recommend repair plans and materials needed.
- Ensure jobs are completed to company standards and customer expectations.
Leadership & Team Support
- Act as the “go-to” support technician for service operations.
- Train and mentor junior technicians and subcontractors as needed.
- Help coordinate workflow and ensure techs are productive and prepared.
- Provide job updates, photos, and documentation for closeouts.
Customer Communication
- Communicate professionally with property managers, tenants, and site contacts.
- Explain repair needs clearly and set realistic expectations.
- Maintain strong customer service and represent M5 Services positively on-site.
Job Documentation & Reporting
- Accurately complete service ticket notes, before/after photos, and material usage.
- Track time, job status, and completion details using company tools/app.
- Identify recurring issues or improvement opportunities and report them to leadership.
Safety & Company Standards
- Follow all safety guidelines and PPE requirements.
- Maintain a clean, organized work vehicle and jobsite.
- Ensure work complies with applicable codes, company processes, and customer requirements.
- General maintenance repairs and troubleshooting
- Drywall repair, paint, minor carpentry, door hardware
- Minor electrical (where permitted), lighting, outlets, ballast replacements
- Minor plumbing repairs (toilets, faucets, valves, leaks)
- Concrete patching, sidewalk/curb repairs (as applicable)
- Roof leak troubleshooting and minor roof repairs/patching
- Ceiling tile replacements, insulation, and basic facility repairs
- Diagnose issues on-site and recommend repair plans and materials needed.
- Ensure jobs are completed to company standards and customer expectations.
Experience
Required
- 3 years of experience in commercial maintenance, facilities, or service trades
- Strong troubleshooting skills and ability to work independently
- Valid driver’s license with clean driving record
- Ability to lead jobs and manage service calls with minimal supervision
- Professional demeanor and strong communication skills
- Ability to lift 50 lbs and work on ladders / rooftops when needed
Preferred
- 5 years of experience in commercial service work
- Experience in property management service environments
- OSHA 10 (or willingness to obtain)
- Certifications in electrical, HVAC, plumbing, or related trades (a plus)
- Experience quoting small jobs or preparing material lists
Join us as a Field Service Technician and contribute to our mission of delivering high-quality service to our clients while advancing your career in a dynamic environment.
Job Type: Full-time
Pay: $30.00 - $40.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Vision insurance
Experience:
- Commercial construction: 3 years (Required)
Ability to Commute:
- Pleasanton, CA 94566 (Preferred)
Work Location: In person
Salary : $30 - $40