What are the responsibilities and job description for the Customer Service Representative position at M3 Technology?
Customer Service Representative
Job Summary:
A Matawan, New Jersey, Insurance agency is seeking an experienced Customer Service Representative. The applicant will become a valued member of the call center team and will be responsible for handling, both in-bound and outbound high volume customer service calls.
Responsibilities and Duties
- Answering and redirecting high volume calls
- Provide exemplary service to customers, discussing and explaining their insurance coverage, premiums, and claims.
- Resolve premium and billing questions and inquiries.
- Assist customers with filing claims.
- Record keeping and updating customer files.
- Perform other general tasks as needed.
Qualifications and Skills:
- 1 years of call center experience
- 1 years of insurance experience
- Proficient knowledge of customer service, and standard office practices and procedures.
- Proficient computer skills.
- Proficient standard office equipment skills.
- Outstanding communication skills, both written and verbal.
- Strong people skills.
- Excellent phone etiquette.
- Outstanding organizational skills and attention to detail
- Bilingual a plus
- High school or equivalent (Required)
- Insurance experience a plus
Pay: $18.00 - $21.00 per hour
Location: Matawan, NJ (On-Site)
Job Type: Full-time (Urgently Hiring)
Salary : $18 - $21