Audio Video Service Technician - Alabama

Must be located near Huntsville, AL.

Company Description:

At M3 Technology Group, we help industry leading organizations connect their teams and customers so they can communicate, defend, save, and educate without technology getting in the way. With our 20-year history and award-winning track record, we are a trusted technology solutions partner.

M3s Core Values:

•Teamwork •Excellence •Alignment •Making a difference

M3's core values define who we are and how we conduct ourselves as we work together to achieve our purpose. They reflect our culture and commitment to honor our longstanding history of excellence while preparing ourselves to compete in the future.

Position Overview:

We are looking for a Service Technician to provide excellent service to our customers. You will be required to perform technical service calls, interact with customers, and keep detailed records. The ideal Service Technician will be customer-focused and technically proficient. You should be courteous, knowledgeable, and adaptable. Ultimately, a top-level Service Technician should be an excellent communicator and able to learn departmental procedures quickly.

Primary Essential Job Duties:

• Answer and resolve service calls to the satisfaction of the customer
• Keeping all company equipment in good shape including vehicle assigned
• Test and troubleshoot installed systems for defects. Train customers on currently installed projects.
• Maintain equipment in organized manner
• Perform system software and firmware updates as needed
• Configure AV equipment and control systems as needed, including but not limited to (AMX/Crestron/Extron); DSPs (BiAmp/QSC), matrix mixers and switchers; videoconferencing codecs and endpoints (Cisco/Polycom)
• Maintain information including but not limited to documentation, service summaries, job hours
• Regular and predictable attendance as scheduled
• Work cooperatively with others.

This is not meant to be an exhaustive list. There will be other duties as assigned.

Required Skills and Abilities:

• The ability to terminate Cat6 and other connections including soldering XLRs
• Excellent communication skills, both verbal and written
• Understanding signal flow
• Basic understanding of data network devices/networking
• High level of computer skills
• Ability to work without direction
• Talent to take initiative
• Travel not to expected to exceed 30%
• Critical thinking with the forethought of the job

Education and Experience:

• Valid driver's license with appropriate driving record

Physical Requirements:

• Ability to sit for long periods of time
• Ability to work on a computer for long periods of time
• Ability to use hand and power tools in a safe and efficient manner
• Ability to bend, squat and kneel
• Ability to lift up to 50 lbs.
• Ability to climb ladders
• Ability to pass drug screen and background check