Technical Account Manager (Mid–Senior Level) — Client Strategy & Success

M3 Networks | Dallas–Fort Worth (Hybrid)

Compensation: $75,000–$90,000 base performance incentives

Benefits: Comprehensive health benefits, 401(k), paid time off, paid training, certifications, and professional development support.

M3 Networks is a fast-growing, client-focused managed IT services provider serving a diverse mix of healthcare, construction, and SMB clients across DFW. Our reputation is built on accountability, proactive communication, and a commitment to delivering real business outcomes — not just completing tickets.

Technology should drive a business forward. Our team exists to make that happen with clarity, consistency, and strategic thinking.

We are seeking a Mid–Senior Technical Account Manager to own client relationships, guide business-level technology decisions, and ensure every client sees measurable value from their IT investments.

This is a client-facing strategy and relationship management role, not a helpdesk or engineering position. You will manage a book of business, lead QBRs, create technology roadmaps, and align internal teams to meet client expectations.

If you thrive in a role where communication, strategy, and accountability matter, this position is built for you.

• Serve as the primary point of contact for assigned accounts.
• Build trust with client executives and business owners through consistent, transparent communication.
• Ensure clients understand the state of their technology environment and what comes next.

• Lead QBRs and roadmap meetings with business leadership.
• Identify risks, inefficiencies, and opportunities across security, cloud, infrastructure, and productivity.
• Develop and maintain 12–36 month technology roadmaps aligned with client budgets and goals.

• Monitor satisfaction, SLA trends, risk factors, and operational performance.
• Coordinate internal teams to ensure work is delivered as promised.
• Proactively address issues before they escalate.

• Support project scoping and ensure accurate expectation-setting.
• Review completed projects with clients to maintain continuity and accountability.

• Recommend solutions and improvements that clearly advance client outcomes.
• Surface relevant service expansions — always tied to real client needs, never pressure-driven.

• 3–7 years of MSP or IT-services experience in a client-facing TAM or Account Manager role.
• Confidence discussing M365, security practices, cloud fundamentals, networking basics, and modern IT environments.
• Strong presentation skills and the ability to lead executive-level conversations.
• Excellent organization, follow-through, and attention to detail.
• Ability to manage multiple client relationships in a fast-paced MSP environment.
• Bonus: experience with healthcare, construction, or regulated industries.
  

• Base salary: $75,000–$90,000 depending on experience.
• Performance incentives tied to retention, account growth, and client satisfaction.
• Medical, dental, vision insurance with strong coverage options.
• 401(k) with company support.
• PTO, paid holidays, and flexible scheduling when needed.
• Paid certifications and ongoing professional development.
• A culture focused on ownership, transparency, and results, without corporate bureaucracy.
• Clear advancement path: Senior TAM → vCIO → Strategic Leadership.

Apply directly through LinkedIn and include a brief summary of your experience in client-facing technology roles.