What are the responsibilities and job description for the LTL Account Manager position at M2 Logistics, Inc.?
As an LTL Account Manager, you will play a crucial role in meeting daily operational needs of our customers. This position is accountable for planning and executing customer shipments as well as monitoring carrier’s performance. Your top priority is ensuring timely pick-up and delivery of customer freight while building and maintaining relationships with our customers and carriers.
Who Is M2?
M2 Logistics is a privately held logistics provider founded in 2001. M2 was formed and prides itself on meeting the needs of our customers through a relentless discipline of our core values. M2 has remained resolute in being large enough to leverage a complete suite of logistics services yet structuring the execution teams to remain small enough to offer a personal touch
The Position
- Oversee information for assigned accounts in the transportation management systems to ensure that all shipments contain accurate data for planning, execution, and reporting purposes (i.e., tracking info, tracking number, rates, current status, appointment times, final charges, etc.)
- Maintaining and growing relationships with all influential levels of the strategic customer organizations and the appropriate contacts at M2 to ensure we are aligned for customer success
- Establish and nurture strong professional relationships with potential clients using various prospecting techniques
- Identify, research, and provide creative problem resolution with customers, carriers, and vendors, understanding the root cause to prevent future occurrences
- Seek new opportunities through existing customers to effectively grow, maintain, and develop partnerships that strategically align with the business
- Assist in the maintenance of the account plan; provide recommendations for account improvements and identify growth opportunities or threats
- Implementing strategic account project plans to insure growth within the assigned accounts
- Work with Sales Department to conduct quarterly account reviews to develop a deep understanding of the client’s needs and pain points with thoughtful, smart, and creative dialogue
- Build situational awareness of current market trends and cost to maintain competitive yet profitable pricing
- Audit invoices, dispute and/or inform necessary parties on shipment changes such as re-classification, re-weighs, and service issues
- Identify, analyze, recommend, and implement improvement initiatives resulting in service improvements, cost savings or a streamlined workflow.
- Cross train on non-assigned accounts for both supply chain and LTL service lines, fulfill responsibilities as a back-up to your teammates
- Traveling to current/prospective customer account locations as needed
Why Should You Apply?
- Advancement potential
- Fun and energetic work environment
- Work/Life balance is a core value of the M2 Logistics organization
- Lack of bureaucracy – more empowerment
- Pride in ownership
- Servant leadership – no barriers
- Caring/compassionate owners – trickle down effect
- On-site workout facility
- An awesome HR team you get to work with!
Requirements
- High school diploma or equivalent required
- BA/BS degree in related field preferred
- Prior experience in transportation, shipping, supply chain or procurement is preferred
- Prior experience working with LTL shipments is preferred
- Basic proficiency in Microsoft applications such as Excel and Word
- Ability to work and prioritize tasks in a fast-paced environment
- Strong problem solving and decision-making abilities
- Quick learner who is successful at multi-tasking
- Team player who can also produce independent results
- Proven success in managing time and accomplishing tasks
- Ability to travel up to 10% - 20%