Genetec Systems Administrator

Genetec Systems Administrator – Pittsburgh, PA

About Us:

Specialized – One Force. Multiple Front Lines. One Step Ahead.

Specialized delivers integrated security solutions through a portfolio of brands powered by a unified, data-driven platform. M1 Global delivers scalable enterprise security services across diverse industries, combining operational expertise, accountability, and innovation to help clients protect their people, assets, and operations.

This role will support M1 Global.

Role Outline:

We are seeking a Genetec Systems Administrator to support a growing, integrated Genetec access control and video solution across a large global user base spanning 100 locations. You will own end-to-end system management, ensure reliability and security, and collaborate with stakeholders to deliver resilient physical security services at scale.

Key Responsibilities:

• Administer and maintain Genetec Security Center across access control and video: add/modify devices and cameras, configure hardware, and ensure integrations remain healthy.
• Manage roles, permissions, and user lifecycle; uphold least-privilege access and audit readiness.
• Troubleshoot connectivity and mechanical failures across controllers, readers, cameras, and intercom endpoints; coordinate with vendors as needed.
• Plan and execute system updates, firmware upgrades, and patches; validate rollback plans and change records.
• Provision and manage intercom systems via Sipelia; optimize call routing, audio quality, and availability.
• Develop and deliver operational reports (events, alarms, access audits, uptime) that inform stakeholders and compliance teams.
• Oversee third‑party plug-ins including video analytics and biometric integrations; validate compatibility, performance, and licensing.
• Administer key management solutions and workflows; ensure chain-of-custody, auditing, and incident procedures.
• Maintain configuration standards, documentation, and runbooks; contribute to knowledge base for global support teams.
• Partner with facilities, security operations, and network teams to diagnose cross‑domain issues and drive timely resolution.

Relocation Opportunity

• Relocation assistance is available for qualified candidates.
• This position is part of a regional search for qualified Genetec professionals. Candidates currently located outside of Pennsylvania are encouraged to apply, particularly those with relevant experience in Northern Virginia / Data Center Alley, Ohio, the Mid-Atlantic region, and other major data center, technology, enterprise security, or physical security markets.
• The successful candidate will be based in Pittsburgh, PA and must be willing to relocate to the area.

Required Qualifications:

• Hands-on experience supporting Genetec enterprise environments at scale (multi-site, multi-region), including Security Center administration.
• Demonstrated ability to independently configure, troubleshoot, and support Genetec systems—not simply monitor or use the platform as an end user.
• Experience supporting Genetec environments at scale, including multi-site, multi-region, enterprise, data center, corporate, or other complex environments.
• Certifications and strong familiarity with: Genetec Enterprise Systems, ClearID, Axis, Mercury, 2N, HID, Fargo, Life Safety Power, Idemia, Princeton Identity, KeyWatcher, Traka, Assa Abloy.
• Proficiency in core operational domains: device provisioning, camera and access control configuration, role/user management, patching/firmware, and incident troubleshooting.
• Strong analytical and problem-solving skills with a customer-focused mindset and clear communication across technical and non-technical audiences.
• Experience collaborating with vendors and cross-functional teams in change-controlled environments.
• Must be willing to participate in the Company’s preemployment screening process and continuously meet any applicable state, county, and municipal requirements.

Preferred Qualifications:

• Experience in system conversions/migrations (e.g., platform consolidation, controller/reader transitions, camera fleet refresh).
• Knowledge and familiarity with: OSDP, SIP, TCP, SQL, HTTPS, Reverse Transfer Printing, RFID Encoding, Facial Biometrics.
• Exposure to video analytics, biometric authentication workflows, and plug-in lifecycle management.
• Experience documenting standards, creating runbooks, and coaching level 1/2 support teams.

Pay & Benefits:

• Salary Range: $130,000-$140,000/yr
• Comprehensive health benefits
• 401(k) plan
• Opportunities for career growth and advancement

Tools & Technologies: Genetec Security Center, Sipelia, ClearID; Axis/Mercury/2N/HID/Fargo/Life Safety Power; Idemia/Princeton Identity; KeyWatcher/Traka/Assa Abloy; SQL; network protocols (TCP/HTTPS/SIP); RFID and biometric technologies.