Automotive Service Advisor - European Automotive Specialist

Automotive Service Advisor

M-Spec Performance | Lindenhurst, NY

M-Spec Performance is looking for an experienced Automotive Service Advisor to join our Lindenhurst team.

This is a little different from the typical Service Advisor position—and we think that's what makes it a great opportunity for the right person.

Our Lindenhurst location is growing, but we're not looking to simply hire another advisor to stand behind the counter and wait for cars to arrive. We're looking for someone who wants to help us build the location into what we know it can become.

We've seen firsthand that when we have consistent front-counter coverage, strong customer communication, and multiple people working together, the shop performs significantly better. We have the technicians, equipment, systems, and capacity to service considerably more vehicles.

Now we want to build the front of the house to support that growth.

What This Position Looks Like

You'll work alongside our Service Manager to provide consistent coverage and a better customer experience at our Lindenhurst location.

On busy days, you'll function as a traditional Service Advisor—writing up customers, answering phones, presenting inspections and estimates, communicating with customers, coordinating repairs, and keeping the day moving.

On slower days, we aren't looking for someone to sit around waiting for the phone to ring.

That's where the second part of this position comes in.

You'll help us actively generate and recover business by following up with customers who have declined repairs, missed appointments, requested estimates, or otherwise haven't moved forward with service.

M-Spec Performance operates three locations, so some of this customer-development work may support our other shops as well. This allows you to stay productive while helping the entire organization improve customer retention, recover missed opportunities, and generate additional business.

The idea is simple:

When we're busy, take care of today's customers.
When we're not, help create tomorrow's customers.

The Long-Term Opportunity

Our goal is to grow Lindenhurst to the point where it supports two dedicated Service Advisors or more.

We're looking for someone who wants to help us get there.

As the location grows, the customer-development portion of this position will naturally become smaller and your role will transition toward being a dedicated Service Advisor at Lindenhurst.

That means you'll have an opportunity to get into the location before the growth happens and have a direct hand in creating it.

We're not expecting one person to magically grow a business. We're investing in marketing, improving our systems, increasing our follow-up efforts, and working internally to improve consistency and execution.

We're looking for someone who can become an important part of that effort.

Your Responsibilities

Your responsibilities will include:

• Working directly with customers throughout the repair process
• Answering incoming calls and converting opportunities into appointments
• Writing repair orders and accurately documenting customer concerns
• Presenting digital vehicle inspections and repair recommendations
• Preparing and presenting estimates
• Maintaining proactive communication with customers
• Coordinating repair timelines with technicians and management
• Following up on declined repairs and unsold estimates
• Recovering missed and canceled appointments
• Following up with previous customers and missed opportunities
• Scheduling appointments generated through outbound follow-up
• Helping maintain consistent front-counter coverage
• Supporting customer follow-up efforts across our three locations when time permits
• Helping us identify opportunities to improve our processes as we grow

Who We're Looking For

We're looking for someone who takes ownership.

Someone who understands that being a great Service Advisor isn't just about selling repairs—it's about building trust, communicating clearly, staying organized, following through, and creating a customer experience that makes people want to come back.

You should be comfortable picking up the phone, talking with customers, following up on opportunities, and asking for the business.

You should also be someone who sees a slow afternoon as an opportunity to accomplish something rather than simply waiting for the next car to arrive.

Automotive Service Advisor experience is strongly preferred.

European automotive experience is helpful, but it's not required. We'd rather hire someone with the right communication skills, work ethic, organization, and mindset who is willing to learn.

About M-Spec Performance

M-Spec Performance has been serving New York drivers since 2006 and has grown to three locations.

We specialize in European automotive service and repair and believe an independent repair shop can provide an exceptional level of technical expertise while delivering a more personal, transparent, and relationship-driven customer experience.

Over the years, we've continued to grow by investing in our people, equipment, technology, training, and processes. We're looking for people who want to develop professionally and grow alongside the company as we continue expanding.

Our core values are:

Continuing Excellence
Have Fun
Authentically Care
Shared Vision
Ensure Growth

Those aren't just words on a wall. We're looking for people who want to develop professionally, contribute to the team, and be part of where we're going next.

Learn more about us at M-Spec Performance.

Schedule

Monday–Friday
8:00 AM–6:00 PM
No weekends

Compensation

$62,000 to $100,000

Compensation will include a competitive guaranteed base with performance-based earning opportunities.

Why Consider This Position?

If you're looking for a shop where you'll simply inherit a desk, process whatever cars are handed to you, and collect a paycheck, this probably isn't the right opportunity.

If you're looking for a place where you can help build a location, develop a customer base, improve processes, grow your income as the business grows, and potentially take on greater responsibility over time, we'd like to talk.

We've been doing this since 2006, we've grown to three locations, and we're continuing to build.

We're looking for the right person to help us take Lindenhurst to the next level.

Pay: $62,000.00 - $120,000.00 per year

Work Location: In person

Salary : $62,000 - $120,000