Senior Operations Manager

Position Summary:

We are seeking a highly skilled and results-driven Senior Operations Manager to lead and oversee the operational performance of a portion of our property management portfolio of manufactured housing communities across multiple states. This role is responsible for optimizing operational efficiency and ensuring the overall success and profitability of the properties under management. Additionally, this role ensures consistent execution of company standards, drives operational excellence, and fosters a culture of accountability, performance, and resident satisfaction. The ideal candidate will bring deep experience in property operations, leadership, and strategic execution in manufactured housing.

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Key Responsibilities:

• Operational Oversight:

o Oversee an assignment of 5-6 Regional Managers, serving as their direct point of contact for daily issues and escalations and to ensure consistent performance in operations of the assets.

o Develop and implement operational strategies that align with corporate goals and enhance community performance.

o Monitoring Regional Manager's performance in the following areas:

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Portfolio collections < 3% DQ

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Sales goals are being met month over month

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Property Inspections completed accompanied by a GoCanvas report which meets key company expectations.

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Revenue and expense management

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Resident satisfaction

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Other areas as determined by Director of Operations

• Team Leadership:

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Recruit, train, lead, mentor, and support regional managers and onsite teams. Provide guidance, training, and performance evaluations to ensure high performance and employee engagement.

o Assist with content creation and Co-lead regional team meetings

o Conduct regular performance evaluations and coaching sessions.

o Promote a culture of accountability, integrity, and operational excellence.

• Budget & Financial Management:

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Ensure each regional participates and completes their annual operating budgets, track financial performance, implement cost control measures, and collaborate with finance teams to meet profitability targets.

o Analyze financial data to identify trends, risks, and opportunities for cost savings or revenue growth.

o Ensure rent collections, expense controls, and capital projects are executed efficiently.

• Operational Compliance & Quality Assurance

o Ensure all communities comply with federal, state, and local regulations, including HUD and Fair Housing standards.

o Oversee safety protocols, maintenance standards, and infrastructure improvements.

o Implement and audit standard operating procedures across all regions.

• Ownership Engagement & Communication

o Serve as the primary liaison between corporate leadership and field operations.

o Communicate strategic initiatives, policy changes, and performance expectations clearly and consistently.

o Collaborate with other departments (HR, Finance, Sales, Marketing) to support regional operations.

• Growth & Innovation

o Identify opportunities for portfolio expansion, acquisitions, and value-add initiatives.

o Lead integration efforts for newly acquired communities.

o Champion technology adoption and process innovation to streamline operations. Support change.

• Process Improvement:

Identify inefficiencies and lead the implementation of best practices, standard operating procedures, and technological solutions to streamline operations along with the Director of Operations and Senior Operations Manager, Collaborating on initiatives and Leading initiatives as assigned.

• Other areas of focus:

o Invoice Review & Management of Minimum requirements for Accuracy

o Vendor & Contract Management

o Compliance & Risk Management

Ensure all properties comply with local, state, and federal regulations, including safety standards, fair housing laws, and environmental regulations.

o Tenant Experience

Champion tenant satisfaction through proactive communication, issue resolution, and quality service delivery to foster strong retention rates.

o Reporting & Analysis

Assist with overall oversight on operational metrics, occupancy, financial performance, and capital projects to executive leadership.

o Onboarding Support: provide oversight of the team members to onboard new properties

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Qualifications:

• Bachelor's degree in Business Administration, Real Estate, Property Management, or related field; Master's degree or certifications (e.g., CPM) preferred.

• Minimum of 7–10 years of progressive experience in property management, with at least 3 years in a senior leadership role.

• Proven ability to lead multi-site operations and manage large, diverse teams.

• Strong understanding of property operations, leasing, maintenance, budgeting, and capital planning.

• Excellent communication, negotiation, and interpersonal skills. We are seeking someone who makes being easy to work with, collaborate and find compromise a priority.

• Respect for processes and consistency to enforce accountability and protect processes.

• Proficiency in property management software (e.g., Rent Manager) and Microsoft Office Suite.

• Ability to travel within assigned region as needed.