Process & Automation Engineer

Location: Norwood, MA

Position Summary

The Process & Automation Engineer is responsible for designing, building, and maintaining enterprise automations that reduce manual work, improve operational reliability, and enable M.S. Walker to scale efficiently.

This role is hands-on and execution-focused. It bridges business process design and technical implementation by configuring and supporting automations using approved enterprise platforms. The role does not own application APIs, infrastructure, or project management, but works in close partnership with IT leadership to deliver secure, supportable, and high-impact automation solutions.

This position will require at least 4 days in the office at our Norwood, MA location.

Essential Duties And Responsibilities

• Build and maintain automated workflows across core systems including Paycor, Active Directory, Microsoft 365, Encompass, and other approved enterprise platforms.
• Design and support automations using tools such as Power Automate, Azure Logic Apps, Celigo, scripting, and AI-assisted configuration techniques.
• Support employee lifecycle automation including onboarding, role changes, and offboarding by configuring workflows for access, permissions, and license assignment in coordination with Infrastructure & Security.
• Translate documented business processes and requirements into working, production-ready automations.
• Partner with Business Architecture & Reporting to implement future-state process designs while adhering to technical and operational standards.
• Support integration configurations using approved connectors and tools, without owning core APIs or integration architecture.
• Monitor, maintain, and troubleshoot automations to ensure reliability and business adoption.
• Document workflows, assumptions, dependencies, and support handoffs to ensure sustainability.
• Collaborate with internal teams and external vendors to deploy and support automation initiatives.
• Provide operational support appropriate for a 24x5 business environment, including occasional off-hours support for business-critical issues.
  
  

Qualifications

• Bachelor’s degree in Information Systems, Engineering, or related field preferred, or equivalent relevant experience.
• Experience building and supporting workflow automation in an enterprise environment.
• Working familiarity with structured data formats (e.g., JSON) sufficient to understand, adapt, and support automation workflows, often leveraging AI and low-code platforms.
• Experience with automation and orchestration tools such as Power Automate, Azure Logic Apps, Celigo, or similar platforms.
• Strong understanding of identity, access, and lifecycle concepts (users, groups, permissions).
• Ability to work from defined requirements and execute reliably without owning overall project management.
  
  

Key Competencies And Attributes

• Execution mindset focused on building, delivering, and supporting working solutions.
• Strong technical curiosity and problem-solving ability.
• Ability to translate between technical details and business needs.
• Comfort working with AI-assisted tools while applying independent judgment.
• Operational discipline, attention to detail, and ownership mentality.
  
  

Measures Of Success

• Reduction of manual, repeatable IT and business processes through sustainable automation.
• Successful delivery of automations that are secure, supportable, and adopted by the business.
• Increased capacity for IT leadership to focus on strategy, risk, and architecture instead of manual execution.
  
  

Physical Demands And Work Environment

This position primarily operates in an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Benefits

We offer a Comprehensive Benefits Plan that includes the following:

• Medical & Dental Insurance
• Vision Coverage
• Paid-Time-Off Program
• Fidelity Investments 401k
• Disability, Life, Accident & Illness Insurance Packages
• Discounted Fitness Memberships
• Free & Discounted Work/Life Resources
• Career Advancement Opportunities
  
  

Who We Are

Founded in Boston in 1933, M.S. Walker is a 5th-generation, family-owned wine and spirits importer and distributor, a spirits bottler, and a national supplier. We serve On-Premise and Off-Premise establishments throughout the Northeast, with direct operations in Massachusetts, New York, New Jersey and Rhode Island and brokerage operations in Maine, New Hampshire and Vermont. We represent a budding portfolio of wine and spirits nationwide, including our own brands, and we strive to offer the most prestigious portfolio in the industry. M.S. Walker has built our foundation and future on our people – our employees are truly our greatest asset. Our company boasts a diverse pool of exceptionally special team members who each bring their unique skills and experience to the organization.

Mission Statement

Since 1933, our mission has been firmly rooted in our core values of family, integrity, respect, honesty, and hard work. We are deeply committed to upholding these principles for our team members, customers and suppliers alike. We seek to build and maintain long-lasting relationships based on trust and reliability. By honoring our heritage and embracing innovation, we aim to continuously improve and adapt to meet the evolving needs of our industry, while responsibly contributing to the communities we serve. Together, we strive to elevate the spirit of hospitality and foster a vibrant and respectful culture in all facets of the organization and beyond.

Pay Range: $80,000 - $105,000 annually