IT Support Specialist

Description

Join the Legacy of Excellence at M.S. Rau

For more than 114 years, M.S. Rau has been a global leader in fine art, exquisite antiques, and rare jewelry. Recognized internationally for our exceptional inventory and commitment to quality, we offer clients more than remarkable objects—we provide the rarest experiences and stories that transcend generations.

Our gallery is a world-renowned luxury destination, where beauty, history, and impeccable service converge. With a team of passionate experts and a discerning global clientele, we operate at the highest level of the luxury marketplace. Every piece we curate tells a story—and so does every person who helps bring those stories to life.

At M.S. Rau, our people are our greatest advantage. They are artisans of trust, architects of relationships, and stewards of excellence. We are committed to fostering a workplace that honors:

• Relentless pursuit of excellence 
• Integrity in everything we do 
• Accountability to self, team, and client 
• Continuous learning and innovation 
• Respect for history, with a clear vision for the future 

We believe luxury is not just what we sell, it’s how we serve. 

Now Hiring: IT Support Specialist

Technology supports every part of the M.S. Rau experience. As our IT Support Specialist, you’ll help keep the systems, devices, and technology behind our gallery and operations reliable, secure, and running smoothly.

This is a hands-on role for someone who enjoys solving problems and helping people. You’ll provide day-to-day technical support across the organization, troubleshoot issues, maintain technology systems and equipment, and partner with the IT team to support employees and ongoing technology initiatives.

If you’re resourceful, service-minded, and enjoy turning technical problems into practical solutions, this is an opportunity to make a visible impact while supporting one of the world’s most respected luxury galleries.

Your Role Will Include

• Install and configure computer hardware, software, peripherals, and related IT systems.
• Diagnose and troubleshoot hardware, software, network, and connectivity issues; resolve or escalate issues as appropriate.
• Perform routine maintenance, system updates, patching, firmware upgrades, and replacement of outdated equipment.
• Monitor and support security systems while following established data security and access-control procedures.
• Provide timely, professional technical support to employees across all departments.
• Document incidents, resolutions, maintenance activities, and technical procedures.
• Create user-facing technical documentation and provide training on new systems, software, and equipment.
• Research technical solutions and support implementation, testing, documentation, and user adoption.
• Manage company cellular devices and plans and coordinate with service providers as needed.
• Support physical access-control systems and assigned user access administration.
• Coordinate IT onboarding and offboarding, including equipment setup and collection and provisioning or deprovisioning of system, cellular, and access-control accounts.

Requirements

What We're Looking For

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent relevant experience 
• 1 year of experience in IT support, desktop support, computer repair, or a similar technical role 
• Hands-on experience supporting Windows and macOS environments and troubleshooting hardware, software, network, and connectivity issues 
• Strong problem-solving, communication, customer-service, organization, and time-management skills 
• Ability to manage multiple priorities, work independently and collaboratively, and handle confidential information with discretion 

Preferred Qualifications

• Microsoft, CompTIA, or equivalent industry-recognized IT certification 
• Working knowledge of cloud-based systems, networks, servers, security tools, and system maintenance 
• Experience with system updates, patching, cellular devices, access-control systems, or IT onboarding/offboarding 
• Strong follow-through, judgment, adaptability, and initiative 

Why M.S. Rau?

At M.S. Rau, technology is a critical part of how our teams serve clients, care for extraordinary objects, and operate at the highest level. As our IT Support Specialist, your work will directly influence the reliability, security, and day-to-day effectiveness of our organization.

You'll support colleagues across the company, gain exposure to a varied technology environment, and work closely with internal and external partners to solve meaningful problems. Every issue you resolve helps our teams stay focused on delivering the exceptional experience M.S. Rau is known for.

Compensation, Work Schedule & Travel

• Compensation is competitive and commensurate with experience.
• This is a full-time, non-exempt position with a standard 40-hour workweek. Business hours are Monday through Saturday, 8:30 a.m. to 5:15 p.m. This position is expected to provide regular Saturday help-desk coverage in the Gallery, with one scheduled day off between Monday and Friday/ Overtime may be required as business needs dictate.
• Travel between the Gallery, Warehouse, and vendor locations may be required as needed. Out-of-town, overnight travel may be required to support IT operations at trade shows or other company locations. 

Benefits

M.S. Rau offers a comprehensive and flexible benefits package that fits you and your family's needs. Benefits are focused on the health and wellness, financial well-being, and work-life balance of our employees. We offer:

• Paid Time Off and Holidays 
• Medical, Dental and Vision 
• Life Insurance 
• Short- and Long-Term Disability 
• Critical Illness, Accident and Hospital Indemnity Insurance 
• Flexible and Commuter Spending Accounts 
• Lifestyle Spending Account 
• Employee Assistance Program 
• Wellness Program 
• Special Employee Pricing on Mobile Lines 
• Access to Discounted Travel Services 
• 401(k) with Company Match 
• On-site Gym 

Other Duties

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. The omission of specific statements or duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Management reserves the right to add, modify, change, or rescind work assignments and to make reasonable accommodations so qualified employees can perform the essential functions of the position. 

EEO Statement

M.S. Rau provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, age (40 or older), national origin, marital status, handicap or disability (including pregnancy), perception or history of handicap or disability, ancestry, protected veteran status, sexual orientation, gender identity or expression, genetics, or any other characteristic protected by federal, state, or local laws. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. EEO is the Law links in English and Spanish.