What are the responsibilities and job description for the Host Person - Meril Part Time position at M Resort Spa Casino?
WE LOVE OUR WORK.
Essential Duties And Responsibilities
Additional responsibilities may be assigned as needed:
Qualification Requirements
Essential Duties And Responsibilities
Additional responsibilities may be assigned as needed:
- Present clean, organized menus to guests and inspect all menus regularly, replacing any that are worn or damaged
- Maintain the professional appearance and cleanliness of the host stand and surrounding areas
- Provide guests with accurate information regarding hotel and casino services, including dining options and hours of operation
- Monitor guest wait times and identify large parties to ensure efficient seating and service
- Answer incoming calls at the host stand and assist with reservations or inquiries
- Oversee and support the completion of side work by team members
- Address initial guest concerns or complaints professionally and promptly notify the manager on duty of any issues
- Ensure smooth shift transitions by remaining on duty until properly relieved and communicating relevant information to incoming staff
- Confirm that tables are properly set and ready for service at the beginning of each shift
- Assist the manager with coordinating staff breaks as needed
- Provide courteous and friendly service to all guests and team members
Qualification Requirements
- Must be at least 18 years of age
- High School Diploma or GED
- Previous experience in a high-volume, full-service restaurant environment preferred
- Strong organizational and interpersonal skills with the ability to manage guest flow and seating efficiently
- Excellent verbal and written communication skills
- Proficiency in basic math for handling guest counts and reservations
- Professional, confident, and pleasant demeanor with a well-groomed appearance in accordance with company standards
- Ability to build and maintain effective working relationships with guests, team members, and other departments
- Thorough understanding of company and departmental policies, procedures, rules, and regulations.
- Ability to read, write, and communicate effectively in English
- Experience with MMS and MICROS systems preferred
- Ability to read and interpret documents such as safety rules, operating procedures, and manuals in English
- Strong verbal and written communication skills to interact effectively with guests, team members, and management
- Capable of conveying information clearly and professionally in high-pressure or fast-paced situations
- Able to understand and respond to guest inquiries, concerns, and feedback with courtesy and accuracy
- Must be able to document incidents, complete reports, and follow written instructions precisely
- Proficiency in communicating policies, procedures, and expectations to team members
- Ability to apply common sense and sound judgment to carry out written, oral, or diagrammed instructions
- Strong problem-solving skills in standardized situations involving multiple variables
- Capable of making quick decisions under pressure while maintaining guest satisfaction and safety
- Able to assess situations and respond appropriately to guest needs, operational challenges, or unexpected events
- Demonstrates logical thinking and adaptability in a fast-paced, high-volume environment
- Must be able to prioritize tasks and manage time effectively during peak business hours
- Ability to interpret and follow company policies, procedures, and regulatory guidelines
- Maintains professionalism and discretion when handling sensitive or confidential information
- Must qualify for all licensing and permit requirements as mandated by federal, state, and local regulations
- Valid Clark County Health Card required.
- Regularly required to stand for extended periods and use hands to handle tools, equipment, and objects
- Frequently required to reach with arms, speak clearly, and actively listen in a fast-paced environment
- Visual acuity required, including close vision, color differentiation, and peripheral awareness
- Ability to lift and move:
- Up to 10 lbs regularly
- Up to 30 lbs frequently
- Up to 50 lbs occasionally (with assistance or equipment as needed)
- Must be able to push, pull, bend, twist, stoop, crouch, kneel, and maintain balance in various work environments, including confined or crowded spaces
- May be required to navigate stairs, ramps, and uneven surfaces
- Must be able to perform physical tasks safely and efficiently in a dynamic and guest-facing setting
- May be exposed to secondhand tobacco smoke
- Fast-paced, high-energy atmosphere requiring excellent multitasking and communication skills
- Frequent interaction with guests and team members in a dynamic customer service setting
- May involve standing, walking, or moving for extended periods during shifts
- Must be comfortable working in areas with varying noise levels, lighting, and temperature conditions
- Flexibility required to work nights, weekends, holidays, and overtime based on business needs
- Compliance with uniform and grooming standards is required
- Must adhere to all company policies, procedures, and regulatory guidelines
- Reasonable accommodations will be made for individuals with disabilities in accordance with applicable laws