What are the responsibilities and job description for the Operations Intern position at M.M. LaFleur?
Operations Intern
Winter 2025 | Hybrid (New York)
At MM.LaFleur, we believe getting dressed should feel empowering—not overwhelming. And that includes the way people shop. Our mission is to take the work out of getting dressed, so our customers can focus on the work that matters to them. As an intern on our Operations team, you’ll gain end-to-end visibility into our operations and logistics functions from product arrival into our 3PL to customer delivery and CX aftercare.You’ll have exposure to our 3PL, retail stores, and resale and dropship partners and have the opportunity to work cross-functionally across production, e-commerce, retail, and CX.
This internship is ideal for someone who’s analytics-focused, detail-oriented, and eager to get hands-on experience in a fast-moving e-commerce business.
What You’ll Do:
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Monitor daily 3PL operations, including outbound shipments, inbound POs, and returns
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Identify and troubleshoot order exceptions, manual returns, fulfillment issues, and product management within Shopify
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Communicate closely with our CX team to support troubleshooting and flagging customer issues to internal teams
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Use Excel to support inventory management through weekly reporting and reconciliations
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Work closely with our retail locations on weekly shipments, ship from store operations, and inventory management
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Support dropship partner performance (on-time shipping, inventory, returns)
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Support cross-functional operations projects, including pop-ups, trade shows, and inventory counts
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Help develop processes that make our operations functions more efficient and error-free
What We’re Looking For:
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Strong problem-solver with the ability to handle multiple priorities at once
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Proficient in Microsoft Excel, with a strong understanding of basic formulas and data manipulation, including sorting and filtering, pivot tables, vlookups, and interpreting data
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An interest in retail, fashion, operations, or supply chain
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Strong communication skills and attention to detail
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Familiarity with Shopify is a plus
Details:
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This is a paid, part-time internship with a rate of $19-20 per hour. The role is hybrid-based in New York City (1 day a week in office).
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Internship begins in Winter 2025, with timing and duration to be finalized by the People team
Salary : $19 - $20
