What are the responsibilities and job description for the Service Manager position at M&L Chrysler Dodge Jeep Ram?
Are you looking for the next step in your career? M&L Chrysler Dodge Jeep Ram is seeking a Service Manager to take our Service Department to the next level.
At M&L Chrysler Dodge Jeep Ram we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at M&L Chrysler Dodge Jeep Ram is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.
What We Offer
At M&L Chrysler Dodge Jeep Ram we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at M&L Chrysler Dodge Jeep Ram is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.
What We Offer
- 401(K)
- Paid Holidays
- Paid Vacation
- Health, Dental and Vision insurance at group rates
- Basic Life Insurance
- Accident and Critical Illness insurance
- Growth opportunities
- Competitive pay plans
- Assist customers in servicing, repairing and explaining each service need.
- Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
- Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
- Keeps abreast of new products, features, accessories and attend product training as required.
- Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
- Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
- Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
- Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.
- A minimum of 3 years of experience as a Service Manager is required.
- Strong focus on providing excellent customer service.
- A high school diploma is required.
- Automotive Service Management / Dealership: 5 years
- Clean and valid Driver's License