What are the responsibilities and job description for the Sales Operations Coordinator position at M.L. Ball Company, Inc?
Position Overview:
The Sales Operations Coordinator plays a key role in supporting the sales team by managing sales operations and ensuring the efficient processing of orders. This position acts as a liaison between sales, customers, and internal departments to ensure smooth and accurate handling of sales-related activities.
Key Responsibilities:
- Order Processing and Management:
- Accurately input and manage customer orders in the system.
- Monitor order progress and ensure timely fulfillment.
- Communicate order updates and resolve discrepancies with the sales team or customers.
- Sales Support:
- Provide administrative support to the sales team, including preparing quotes, proposals, and reports.
- Assist with customer inquiries related to product availability, pricing, and order status.
- Maintain and update customer records in the CRM system.
- Coordination with Internal Teams:
- Collaborate with inventory, logistics, and finance teams to ensure smooth order processing.
- Resolve issues related to shipping, invoicing, and product availability.
- Reporting and Analysis:
- Generate and analyze sales reports to provide insights for the sales team.
- Track key performance metrics, such as order accuracy and delivery timelines.
- Process Improvement:
- Identify inefficiencies in the sales operations process and propose improvements.
- Assist in implementing new tools and systems to enhance operational efficiency.
Qualifications and Skills:
- Bachelor’s degree in Business Administration, Sales, or a related field (preferred).
- 2-4 years of experience in sales operations, customer service, or related roles.
- Proficiency in CRM and ERP systems (e.g., Salesforce, Sage).
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong problem-solving skills.
Working Conditions:
- Full-time role, typically based in an office setting
- May require occasional overtime to meet deadlines.
This position is critical for ensuring seamless operations, enhancing customer satisfaction, and enabling the sales team to focus on revenue-generating activities.