What are the responsibilities and job description for the IT Administrator position at M&K Truck Centers?
As an IT Administrator you would be primarily responsible in assisting users request via phone, email & chat and on occasion in person, some travel to remote locations will be required.
Job Responsibilities:
Log all requests in the IT Service desk ticketing system
Place orders for IT supplies as needed for end users
Resolve end users issues either by walking them through the steps or remoting into their desktop
Escalate tickets to the on call field technician for each site if needed
Responsible for creating new accounts in Active Directory, Exchange & other software as need and passing that information on to the appropriate individuals.
Continually monitor SLA’s and run reports as needed on open tickets
Identify and suggest possible improvements on procedures
Take on assignments and provide an updated status at regular conference calls
Lifting up to 50 lb's
Education and/or Experience
Technical knowledge of Win7, Win10, MS Office & Windows applications in a networked environment
Ability to configure, image & setup pc’s for new or existing users as needed
Knowledge of creating accounts in Active Directory & Exchange a plus
Experience with following technologies is a plus VMWare, Shoretel, Windows Server 2012-2016 & is a plus
Salary : $25