What are the responsibilities and job description for the New Home Consultant position at M/I Homes?
M/I Homes, a renowned homebuilder with 50 years of experience in crafting quality homes, is seeking a dedicated individual to join our team as a New Home Consultant. Founded on the principles of exceptional customer service, M/I Homes has helped over 170,000 homeowners realize their dreams across 17 markets nationwide.
As a New Home Consultant, you will play a key role in guiding our customers through the homebuying journey. Your responsibilities will include showcasing our product features, floorplans, and designs to match the specific needs of each customer. You will serve as a trusted advisor, collaborating with internal teams to ensure a seamless homebuilding process and customer satisfaction at every step.
Key Responsibilities:
- Convert visiting customers to new home communities into future homeowners
- Utilize various resources to generate sales, including marketing materials, model homes, and realtor relationships
- Ability to achieve monthly, quarterly and annual sales and customer service goals with minimal supervision
- Stay informed about market trends and competitors to maintain M/I Homes' industry-leading position
- Educate potential buyers on M/I Homes' offerings, community advantages, financing programs, and more
- Act as the primary point of contact for homebuyers, providing support from initial meeting to home closing
- Collaborate with internal teams and attend division meetings to ensure effective communication and a seamless homebuilding process
- Maintain M/I Homes' brand image by monitoring community appearance and home maintenance
Requirements:
- College degree preferred but not required. Equivalent training in sales and marketing
- Minimum 2 years of customer service experience, consistently delivering standout results and creating memorable, high‑impact customer interactions.
- Demonstrated coachability with a growth‑oriented, feedback‑driven mindset.
- Ability to balance individual and collaborative teamwork.
- Exhibits adaptability, confidence, creativity, resiliency, Self-motivated and customer-service oriented.
- Strong communication including active listening, observation, negotiation, selling and organizational skills.
- Proficiency in computer skills and willingness to adapt to new technology.
Work Conditions:
- Weekend work required
- Comfortable working outdoors in varying weather conditions
- Must have a personal cell phone for business use and a valid driver’s license
- Ability to demonstrate homes with multiple levels and varying stages of development
This position is paid on a 100% commission based structure. The 1st year pay range for the position being $52,000 - $200,000.
M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off, 401(k) options, and more.
If interested in joining our sales team but not quite possessing all qualifications or experience required, we encourage you to apply for a position as a Sales Associate. Sales Associates receive focused training from our talented sales leadership team setting them up for successful transition to the M/I Homes New Home Consultant role.
Join us at M/I Homes and be part of a team dedicated to fulfilling dreams and providing exceptional service to our customers. We are an equal-opportunity employer committed to maintaining a drug-free workplace. Apply today and embark on a rewarding career in the homebuilding industry.
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Salary : $52,000 - $200,000