What are the responsibilities and job description for the New Home Consultant position at M/I Homes?
M/I Homes, a renowned homebuilder with 50 years of experience in crafting quality homes, is seeking a dedicated individual to join our team as a New Home Consultant. Founded on the principles of exceptional customer service, M/I Homes has helped over 170,000 homeowners realize their dreams across 17 markets nationwide.
As a New Home Consultant, you will play a key role in guiding our customers through the homebuying journey. Your responsibilities will include showcasing our product features, floorplans, and designs to match the specific needs of each customer. You will serve as a trusted advisor, collaborating with internal teams to ensure a seamless homebuilding process and customer satisfaction at every step.
Key Responsibilities:
- Convert visiting customers to new home communities into future homeowners
- Utilize various resources to generate sales, including marketing materials, model homes, and realtor relationships
- Ability to achieve monthly, quarterly and annual sales and customer service goals with minimal supervision
- Stay informed about market trends and competitors to maintain M/I Homes' industry-leading position
- Educate potential buyers on M/I Homes' offerings, community advantages, financing programs, and more
- Act as the primary point of contact for homebuyers, providing support from initial meeting to home closing
- Collaborate with internal teams and attend division meetings to ensure effective communication and a seamless homebuilding process
- Maintain M/I Homes' brand image by monitoring community appearance and home maintenance
- Must currently possess and in the future maintain all appropriate state and local level real estate licenses.
- Associate’s degree preferred but not required. Equivalent training in sales and marketing
- Minimum 2 years of new home sales relevant experience in the housing market with a demonstrated track record of success both in sales volume and customer satisfaction
- Goal-oriented with ability to balance individual and collaborative team work
- Exhibits adaptability, confidence, creativity, resiliency, Self-motivated and customer-service oriented
- Strong communication including active listening, observation, negotiation, selling and organizational skills
- Proficiency in computer skills and willingness to adapt to new technology
Work Conditions
- Weekend work required
- Comfortable working outdoors in varying weather conditions
- Must have a personal cell phone for business use and a valid driver’s license
- Ability to demonstrate homes with multiple levels and varying stages of development
M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.
We are committed to attracting, developing, and retaining diverse talent that reflects the customers we serve and the communities where we live and work.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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