What are the responsibilities and job description for the Help Desk Technician position at M.G. Newell Corporation?
Primary Purpose
The primary purpose of this position is to diagnose, and repair associated issues with configuration, software installations and hardware repair (including in-house repair or coordinating depot services).
Job Duties
For over 135 years, M.G. Newell Corporation has been a leading provider of sanitary process components and integrated systems to industries such as food, dairy, citrus, beverage, pharmaceutical, and personal care. With a rich history and commitment to excellence, M.G. Newell continues to innovate and serve clients across the United States. With divisions in Greensboro, North Carolina; Louisville, Kentucky, and Nashville, Tennessee, our services extend to the Mid-West, Mid Atlantic, and Southeastern United States.
M.G. Newell is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Learn more at www.mgnewell.com
The primary purpose of this position is to diagnose, and repair associated issues with configuration, software installations and hardware repair (including in-house repair or coordinating depot services).
Job Duties
- Provide first-line technical support to end-users via phone, email, or in-person.
- Diagnose and resolve hardware, software, and network issues.Troubleshoot and escalate complex technical problems to appropriate IT personnel.
- Install, configure, and maintain computer systems, software, and peripherals.
- Document all help desk interactions, including steps taken, resolutions, and follow-up actions.
- Collaborate with other IT teams to implement solutions and improvements.
- Train end-users in basic IT procedures and software applications.
- Maintain accurate inventory records of hardware and software assets.
- Perform routine system maintenance tasks, such as software updates and patches.
- Stay updated on emerging technologies and IT best practices.
- Previous experience in a technical support role or relevant internship preferred.
- Strong technical knowledge of computer hardware, software, and networking.
- Excellent problem-solving and communication skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Customer-focused attitude with a commitment to providing exceptional service.
- Relevant certifications (e.g., CompTIA A , Microsoft Certified IT Professional) are a plus.
For over 135 years, M.G. Newell Corporation has been a leading provider of sanitary process components and integrated systems to industries such as food, dairy, citrus, beverage, pharmaceutical, and personal care. With a rich history and commitment to excellence, M.G. Newell continues to innovate and serve clients across the United States. With divisions in Greensboro, North Carolina; Louisville, Kentucky, and Nashville, Tennessee, our services extend to the Mid-West, Mid Atlantic, and Southeastern United States.
M.G. Newell is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Learn more at www.mgnewell.com