Conversion Specialist

About M&D

For the past 80 years, M&D has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers. 

Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.

Our strong remanufacturing roots combined with our 41 branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.
 

Position Summary:

As a Conversion Specialist, you’ll help drive company growth by following up on open estimates, confirming quotes, and adding any needed parts to customer orders. You'll ensure smooth operations by following proven systems while delivering top-notch customer service. This fast-paced role offers in-house training and room to grow within our sales team. If you're detail-oriented, eager to learn, and thrive in a dynamic environment, we’d love to hear from you!

Essential Duties and Responsibilities:

• Complete estimate call backs as sales opportunities, per company standards
• Answer phone calls and process orders as needed
• Check email
• Ensure customer service satisfaction and excellent client relationships
• Utilize our databases proficiently to look up parts
• Check parts availability
• Capable of suggesting products and services
• Continue training on engine technology
• Recognize priorities and problem solving
• Work the 5p - 6p shifts in rotation with other upper level sales staff
• Transfer calls to a Tech or the parts department based on the customer’s needs
• Conduct outbound calls to prospective leads
• Employ sales techniques
• Complete and utilize sales skills training
• Ensure customer records are accurate and up to date
• Meet or exceed key performance indicators
• Work Saturday shifts in rotation with other upper level sales staff
• Complete and monitor lost sale reporting and submit to management for review
• Follow up with customers
• Follow the HHP system and report any problems to management immediately

Minimum Qualifications (Knowledge, Skills, and Abilities):

• High school diploma or equivalent
• Knowledge of Microsoft Office programs
• Knowledge of typing, grammar, and basic written/verbal communication skills
• Knowledge of basic customer service principles
• Successful completion of pre-employment background and drug screening.
• Fosters good coworker citizenship and contributes to a positive work environment.

Key Competencies and Standards

• Persuasiveness
• Goal driven
• Competitive
• Adaptability
• Verbal and written communication
• Stress tolerance
• Eager to learn

General Standards

• Perform all work to company policies, procedures and system standards to meet the company's
• strategic objective.
• Follow dress code at all times per company policy.
• Maintain a positive and motivating attitude per company policy.
• Manage attendance per company policy.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

• Prolonged periods of sitting
• Office environment.
• Perform work at a workstation by Computer and Telephone.
• Cubicle environment with exposure to noise throughout the shift.
• Typing and entering data
• Ability to lift up to 15 pounds

M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Salary : $18 - $23