What are the responsibilities and job description for the HR Operations & Technology Manager position at M&D Capital Premier Billing, LLC?
About Us
M&D Capital is a leading third-party Medical Billing and Revenue Cycle Management company serving clients across the United States. We operate offices across multiple states, along with a growing international team. We specialize in out-of-network surgical claims, and partner directly with our clients to ensure the maximum reimbursement for their services. We are currently seeking a Chief Data Officer to join our rapidly growing team. This is a full-time, in person position located in Queens, New York.
About The Role
We are seeking an experienced and forward-thinking HR Operations & Technology Manager to help scale and modernize our HR infrastructure as we continue to grow rapidly. This role will be instrumental in driving the implementation, adoption and optimization of a new unified HRIS and ATS, and developing efficient, data-driven HR processes that support a global workforce.
You will partner closely with HR leadership, Technology, Operations, and HR teams across the U.S. and international offices to create a consistent, scalable, and high-impact HR operations function.
Key Responsibilities
HR Technology & Systems
This is a high-impact role at a pivotal stage of growth. You will help transform how HR operates globally- building and optimizing the systems, processes, and insights that enable the organization to scale efficiently and effectively.
Pay Range
$100,000 - $150,000 USD
Benefits
M&D Capital offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.
M&D Capital is a leading third-party Medical Billing and Revenue Cycle Management company serving clients across the United States. We operate offices across multiple states, along with a growing international team. We specialize in out-of-network surgical claims, and partner directly with our clients to ensure the maximum reimbursement for their services. We are currently seeking a Chief Data Officer to join our rapidly growing team. This is a full-time, in person position located in Queens, New York.
About The Role
We are seeking an experienced and forward-thinking HR Operations & Technology Manager to help scale and modernize our HR infrastructure as we continue to grow rapidly. This role will be instrumental in driving the implementation, adoption and optimization of a new unified HRIS and ATS, and developing efficient, data-driven HR processes that support a global workforce.
You will partner closely with HR leadership, Technology, Operations, and HR teams across the U.S. and international offices to create a consistent, scalable, and high-impact HR operations function.
Key Responsibilities
HR Technology & Systems
- Manage the selection, configuration, and implementation of a global HRIS, ensuring alignment with current needs and future growth
- Serve as the primary owner and administrator of HR systems, including HRIS and ATS (Greenhouse)
- Optimize system integrations, workflows, and data integrity across platforms
- Partner with IT and external vendors to ensure seamless implementation and ongoing system performance
- Evaluate current HR processes, identify pain points, and design scalable, efficient solutions
- Standardize workflows across multiple regions while accounting for local requirements
- Develop and document SOPs, policies, and best practices for HR operations
- Continuously improve processes to enhance employee and manager experience
- Collaborate with HR teams across the U.S. and international locations to ensure consistency in data, processes, and reporting
- Support global onboarding, offboarding, and employee lifecycle processes
- Ensure compliance with local labor laws and data privacy regulations in partnership with regional teams
- Build and maintain robust HR reporting and dashboards to support business decision-making
- Develop metrics around headcount, turnover, recruiting, and operational efficiency
- Leverage data to identify trends, provide insights, and recommend improvements
- Establish data governance standards and ensure accuracy across systems
- Lead cross-functional HR projects tied to growth, system enhancements, and operational improvements
- Support organizational scaling by implementing HR tools and processes that reduce manual work and increase efficiency
- Act as a change agent, driving adoption of new HR systems and processes across the organization
- 5–8 years of experience in HR operations, HRIS, or HR technology roles
- Proven experience implementing and/or optimizing an HRIS (required)
- Hands-on experience with ATS platforms (Greenhouse strongly preferred)
- Experience supporting multi-state U.S. operations; global exposure is a strong plus
- Strong analytical skills with experience building reports and dashboards
- Demonstrated ability to develop creative solutions to improve processes and drive operational efficiency
- Experience working in a fast-paced, scaling organization (RCM or healthcare experience is a plus)
- Strong project management and stakeholder management skills
- Systems thinker with strong attention to detail
- Creative problem-solver who can translate business needs into scalable solutions
- Comfortable working across time zones and cultures
- Data-driven mindset with a focus on continuous improvement
- Ability to balance strategic thinking with hands-on execution
- Ability to communicate effectively at all levels internally and with external partners
This is a high-impact role at a pivotal stage of growth. You will help transform how HR operates globally- building and optimizing the systems, processes, and insights that enable the organization to scale efficiently and effectively.
Pay Range
$100,000 - $150,000 USD
Benefits
M&D Capital offers our employees a comprehensive benefits package, including health, dental, vision, employee assistance plan, paid family leave, short-term disability and life insurance. We also provide a 401(k) plan with employer match, flexible spending accounts, employee discount program and an employee referral program.
Salary : $100,000 - $150,000