What are the responsibilities and job description for the L1 Technician position at M CROWD RESTAURANT GROUP INC?
Summary of IT Technician- Level 1 Position:
The Level 1 Technician is responsible for technical support for the Restaurant and Restaurant Support Center. This is a salaried non-exempt hybrid position in which the employee will work in the office and at home as scheduled. On-call coverage, light travel, evening and weekend availability are required.
Duties & Responsibilities:
- Monitor and resolve help desk tickets using assigned tools and processes.
- Diagnose and replace POS hardware, including terminals, tablets, and printers.
- Diagnose and replace computer hardware, including laptops, printers, tablets, and phones.
- Support general office computing, including MS Windows, Office, Email, Internet access, etc.
- Diagnose and repair general network issues, including wireless access points.
- Installation and deployment of all related hardware and software.
- General I.T. inventory management – organizing, evaluating, and cleaning equipment.
- Other duties as assigned.
Qualifications & Requirements:
- Must be at least 21 years of age.
- Fundamental Computer literacy.
- Strong interpersonal and communication skills.
- Fundamental Computer literacy.
- Ability to keep organized and communicate with all levels of the organization.
- Flexibility and adaptability to perform in a high-volume, fast pace and dynamic environment.
- Ability to work with little supervision
- Bilingual is a plus
Physical Demands / Work Environment:
Expected to keep work location a safe and healthy work environment. Utilize basic safety measures to keep the work environment safe. Report any safety concerns to your supervisor. Where safety rules or best practices require that protective clothing/glove/shoes/equipment to be worn, or apparatus utilized, employees must wear clothing /gloves, shoes and equipment and use the apparatus.
- Assist in keeping the restaurant safe and a healthy working environment by reporting any safety concerns to the Restaurant Director, Area Director or Executive Team.
- Frequent and prolonged standing, walking, bending, kneeling, crouching, crawling, climbing, and stooping.
- Regularly lift, carry, and move items weighing up to 50 lbs.
What We Offer:
- Medical, Dental, and Vision Insurance Options
- 401 (k) Matching
- Paid Vacation & Personal Days
- Free Short / Long Term Disability and Group Life Insurance
- Health Savings & Flexible Spending Accounts
- Generous Employee Dining Discounts
- Tuition Assistance, Pet Insurance & Wellness Programs
- Discounts on Theme Parks, Live Events and More
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
M Crowd Restaurant Group is an EQUAL EMPLOYMENT OPPORTUNITY employer. Candidates are considered for employment with M Crowd Restaurant Group without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.