Front Desk/Call Center Receptionist @ Cannon Drive

Pet Palace is a top-rated boarding facility dedicated to providing excellent care and a safe, comfortable environment for pets. We’re looking for a friendly, organized, and customer-oriented individual to join our team as a Front Desk Associate. If you’re passionate about animals and enjoy working in a dynamic environment, we’d love to hear from you!

Responsibilities:

• Greet and assist clients with check-in/check-out procedures for their pets
• Answer phone calls, emails, and online inquiries in a professional and friendly manner
• Provide information about services, pricing, and availability to clients
• Maintain accurate records of client and pet information
• Process payments, invoices, and bookings
• Manage appointment scheduling and coordinate any special requests or needs for the animals
• Maintaining a clean environment and general upkeep
• Assist with other tasks as needed (scheduling, data entry, etc.)
• Provide exceptional customer service to ensure client satisfaction
• Relay appropriate information to/from clients to groomers, staff, and/or management
• Computer skills: Able to learn our system and other skills needed to effectively navigateour software
  
  

Qualifications:

• Previous experience in customer service or administrative roles preferred
• Passion for animals and understanding of their care needs
• Excellent communication and interpersonal skills
• Ability to multitask and manage a fast-paced environment
• Strong attention to detail and organizational skills
• Basic computer skills (knowledge of Microsoft Office or similar software)
• Ability to work well independently and as part of a team
• Flexibility with scheduling, including weekends and holidays
• Punctual and reliable
  
  

Our ideal candidate is someone who loves dogs! Self-motivated, team-oriented, flexible, hardworking, and can bring high energy, positive, caring, enthusiastic, and a cheery disposition for our clients and their pets.

Candidate should possess a drive for learning new things and self-elevation. Must be able to multi-task, work in a high/fast-paced volume environment, and have great customer service skills.

Pay: $10 - $12/hour

Benefits:

• Employee discount
• Monthly tips
• Flexible schedule
  
  

Schedule: Full-time and Part-time availability must be Flexible and reliable

WE OFFER

• Day shift 6:50 am - 1:00 pm
• Night shift 1:00 pm - 7:00 pm
• Weekend availability required**
  
  

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