What are the responsibilities and job description for the Rooms, Front Office Agent position at M&C HOTEL INTERESTS?
Job Details
Front Desk Agent
We are mainly looking for 3:00 pm - 11:00 pm coverage, but we need some flexibility with advance notice to schedule morning or mid-shifts.
Note: Only local applicants or applicants who are not seeking housing need to apply.
POSITION PURPOSE:
Assures the highest possible visitor and guest satisfaction level by providing superior customer service. Responsible for checking guests into and out of the hotel and answering phone calls and customer inquiries.
PRIMARY DUTIES AND ACCOUNTABILITIES:
Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
Efficiently handles all payments, whether cash, credit card, or traveler's checks. Balances/verifies all monetary transactions in the appropriate accounts.
Ensures that all hotel keys are distributed to the appropriate parties, and that guest privacy is maintained.
Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues.
Offers guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries about hotel policies and services.
Respond to and follow up on all guest requests to ensure customers are satisfied with the hotel's services and accommodation.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are followed for guest safety and security.
Ensures the lobby and front desk area is clean, organized, visually appealing, and well-stocked with all necessary supplies.
Correctly compiles, completes, and distributes reports to all management and relevant staff.
Reports any maintenance, security, or safety issues to the appropriate staff.
Qualifications
SKILLS, EDUCATIONAL BACKGROUND, AND EXPERIENCE:
High School Diploma or GED required.
Previous front desk experience is highly preferred.
Prior experience using Windows-based software including Microsoft Word, Excel, and Outlook is highly preferred.
Excellent organizational and prioritization skills.
Ability to work well and collaborate with others.
Superior customer service skills.
Excellent communication skills.
Able to work a flexible schedule.' may be required to stand for an extended time.
Must be reliable
Must have a positive, friendly, and teamwork attitude.
Salary : $21 - $23