Medical Assistant (Front & Back Office)

Job Overview
We are seeking a compassionate, organized, and dependable Medical Assistant to join our dynamic team at a primary care medical practice. This is a combined front and back office role requiring strong administrative, clinical support, and patient communication skills.

The ideal candidate is comfortable interacting with patients by phone, email, and in person while managing day-to-day office operations and supporting clinical workflows. Experience with EPIC electronic medical records (EMR) is required. We are looking for someone who is detail-oriented, professional, knowledgeable in medical terminology, and genuinely committed to providing excellent patient care.

Duties

• Perform front office duties, including answering phone calls, scheduling appointments, checking in and checking out patients, and responding to patient inquiries.
• Communicate professionally with patients by phone, email, and in person.
• Manage patient workflows in EPIC, including scheduling, documentation, prescription requests, prior authorizations, and referrals.
• Coordinate with pharmacies, insurance companies, specialists, and other healthcare providers as needed.
• Support clinical operations by rooming patients, obtaining vital signs, updating medication lists, and preparing patients for examinations.
• Maintain accurate patient records and ensure timely documentation in EPIC.
• Apply knowledge of medical terminology, common medications, and ICD-10 diagnosis codes to support daily clinical and administrative tasks.
• Maintain patient confidentiality and comply with HIPAA requirements and office policies.
• Keep clinical and administrative work areas organized and support efficient daily office operations.
• Perform other related duties as needed to support the provider and practice.

Minimum Requirements

• Completion of a Medical Assistant training program required.
• Previous experience using EPIC EMR required.
• Strong telephone skills and the ability to manage frequent patient calls professionally and efficiently.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology, common medications, and ICD-10 diagnosis codes.
• Familiarity with patient scheduling, prescription prior authorizations, referrals, and electronic medical record workflows.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Professionalism, reliability, a strong work ethic, and a compassionate approach to patient care.
• Ability to work independently and collaboratively in a busy medical office.
• Current BLS/CPR certification preferred.

Pay: $20.00 - $26.00 per hour

Application Question(s):

• Do you have experience administering vaccines and EKG's?
• How many years of MA experience do you have (excluding externship)?
• How many years of work experience do you have using EPIC EMR systems?
• Please write a brief cover letter that outlines three reasons you think you would be a great fit for our team.

Work Location: In person

Salary : $20 - $26