What are the responsibilities and job description for the IT Support Specialist IV position at Lytx, Inc.?
Why Lytx: At Lytx, the employee technology experience is mission-critical. Our IT Support Specialists ensure that experience is reliable, secure, and friendly—so teams can do their best work every day. You’ll grow your technical depth while practicing disciplined service management and polished customer care in a fast-moving environment. Position Overview The IT Support Specialist IV role represents an advanced level in our support career path. You’ll own complex issues end-to-end, mentor junior team members, and lead small continuous-improvement efforts that raise the bar for process, communication, and user experience. This is a hands-on onsite role supporting our San Diego headquarters. What You’ll Do · Deliver onsite and remote support for end-user devices, operating systems, and collaboration tools (Windows, macOS, Microsoft 365, Teams/Zoom, iOS/Android). · Troubleshoot complex incidents independently, ensuring timely, high-quality resolution or clean, well-documented escalation. · Prioritize effectively across multiple channels and SLAs; maintain strong ticket hygiene in the ITSM platform. · Provide clear, proactive communication with requesters and stakeholders; set expectations and follow through to closure. · Lead small continuous-improvement efforts such as KB clean-ups, intake refinements, or workflow streamlining. · Mentor junior specialists on process discipline, customer etiquette, and workspace standards. · Support asset lifecycle activities—imaging, setup, swaps/loaners, shipping/receiving, and inventory hygiene. · Demonstrate expertise in one or more domains (e.g., Intune/Jamf, collaboration tooling, conferencing/AV). · Model professionalism: maintain a clean, organized bench and welcoming, audit-ready front-desk area. · Uphold IT security practices and company policies (MFA/SSO, acceptable use, access controls). What You Need · Experience: 4 years in IT end-user or desktop support, including both Windows and macOS environments. · Technical skills: Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Zoom, Intune or Jamf, basic networking (Wi-Fi/DNS/VPN), MFA/SSO, and remote-assist tools. · Process discipline: Consistent ITSM usage, accurate categorization/prioritization, and clean handoffs. · Service mindset: Exceptional written and verbal communication; clear, empathetic, and proactive updates. · Ownership: Drives issues to verified resolution; manages ETAs and follow-ups without supervision. · Continuous improvement: Contributes to KB/SOP content and implements measurable workflow enhancements. · Professional presence: Polished, trustworthy, and customer-focused in all interactions. Preferred Qualifications · Certifications: ITIL Foundation (expected within 6 months if not already held). · CompTIA A , Apple or Microsoft support certifications a plus. · Intune or Jamf credentials or demonstrable expertise highly valued. · Track record of documented CI (projects or KB/SOP contributions) demonstrating measurable impact. Benefits: Medical, dental and vision insurance Health Savings Account Flexible Spending Accounts Telehealth 401(k) and 401(k) match Life and AD&D insurance Short-Term and Long-Term Disability FTO or PTO Employee Well-Being program 11 paid holidays plus 1 inclusive holiday per year Volunteer Time Off Employee Referral program Education Reimbursement Program Employee Recognition and Appreciation program Additional perk and voluntary benefit programs Hourly rate is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring hourly rate for this position is: $30.53 - $38.70 Innovation Lives Here You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference. Together, we help save lives on our roadways! Lytx, Inc. is proud to be an equal opportunity employer. We’re committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email TA@lytx.com. Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws. Lytx® is a leading provider of video telematics, analytics, safety and productivity solutions for commercial and public sector fleets. Our unrivaled Driver Safety Program, powered by our best-in-class DriveCam® Event Recorder, is proven to help save lives and reduce risk. We harness the power of video to help clients see what happened in the past, manage their operations more efficiently in the present and improve driver behavior to change the future. Our customizable services and programs span driver safety, risk detection, fleet tracking, compliance and fuel management. Using the world’s largest driving database of its kind, along with proprietary machine vision and artificial intelligence technology, we help protect and connect thousands of fleets and more than one million drivers worldwide. For more information, visit www.lytx.com, @lytx on X, LinkedIn, our Facebook page or YouTube channel. Private Notice: Please see Lytx’s Global Human Resources Privacy Statement for more information related to Personal Information we process and store related to our applicants.
Salary : $31 - $39
